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The Grand Hotel & Conference Center

2.5 of 5
4400 North Brandywine Drive, Peoria, IL 61614
Hotel amenities
Ranked #20 of 23 hotels in Peoria
2.5 of 5 stars 39 Reviews
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39 reviews from our community

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Traveller rating
    1
    6
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Date Rating
Mark B
Ann Arbor, Michigan, United States
1 review
2 of 5 stars Reviewed 5 February 2012

Basic problems we hit: * Website claims there is a hot tub. There is not. It has clearly been down for a long while. This was a prime reason we selected this hotel. * Hot breakfast has horrible. Only hot thing was biscuits and gravy. Biscuits were rock solid on the outside (ok on the inside). Cereal and the like... More

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RJay4
Indiana
Senior Contributor
22 reviews
6 helpful votes
3 of 5 stars Reviewed 17 October 2011

Yes, this is an older hotel. But my stay was fine. The staff was very friendly and helpful. My room was clean, and contained a refrigerator, microwave, iron & board, and coffee maker (don't remember if there was a hair dryer). The beds were about at the end of their useful life - that said, I was not uncomforable sleeping.... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
19 October 2011

Thank you for choosing The Grand Hotel, Peoria while visiting the Peoria area. We value your opinion and will share with our staff and has been forwarded to my corporate office which will help me even more to improve. We are glad you enjoyed your stay. Our goal is not just to meet but exceed the expecatations and comments like... More

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helpingothers
Waterloo, Iowa
Senior Contributor
36 reviews
34 helpful votes
3 of 5 stars Reviewed 26 September 2011

Nothing fancy here or any need to write home about this hotel. Old, tired and a bit run down. The elevator and other areas were really showing a lot of age and wear. My bed was clean. I noticed some debris on the floor that housekeeping didn;t get swept up. Shower was dated. Overall, I have been in worse hotels.... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
27 September 2011

Thank you for choosing The Grand Hotel, Peoria while visiting the Peoria area. We value your opinion and will share with our staff and has been forwarded to my corporate office which will help me even more to improve. We are glad you enjoyed your stay. Our goal is not just to meet but exceed the expecatations and comments like... More

LisaA1963
Downers Grove, Illinois
Contributor
16 reviews
8 helpful votes
1 of 5 stars Reviewed 16 September 2011
2
people found this review helpful

Recently, have been traveling quite a bit and have to say this was the worst experience I have ever had. I was grateful to get a place to sleep as there was a convention in town. The front desk was fine both checking in and out. When I got off the elevator on the third floor, there was this huge... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
23 September 2011

I would like to take this time to apologize for your experience during your recent stay at the Grand Hotel Peoria. We strive to exceed the expectations of each and every guest and will use your observations to further our guest's satisfaction. Can you please provide us with your contact information to further discuss you stay. I can be reached... More

BelleMani
Mundelein, Illinois
1 review
1 helpful vote
1 of 5 stars Reviewed 9 August 2011
1
person found this review helpful

Checked in on Sunday...no food service available...youth from pool were noisey past 2am. And when I awoke my legs were full of bug bites, More

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traveling_frank
Atlanta
Senior Contributor
34 reviews
16 helpful votes
4 of 5 stars Reviewed 14 July 2011
1
person found this review helpful

I travel for business combined with pleasure, my wife & 5 year old always come with, we stay in hotels almost every week for 2-6 nights across the mid-west & SE so we have experienced the good, the bad & the ugly & we are picky within reason (hate dirt, mold & or stench). My 5-year-old takes his shoes &... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
18 July 2011

Thank you for choosing The Grand Hotel, Peoria while visiting the Peoria area. We value your opinion and will share with our staff and has been forwarded to my corporate office which will help me even more to improve. We are glad you enjoyed your stay. Our goal is not just to meet but exceed the expecatations and comments like... More

Mfamilytravel3
Bloomington, IL
Reviewer
3 reviews
4 of 5 stars Reviewed 4 July 2011

We chose this hotel because of the price and the fact that it had an indoor pool. After reading many reviews, I was a bit concerned. Maybe the hotel has responded to the negative comments, but we found everything to be terrific. The room (119) was clean, spacious, and if it was "outdated", we aren't fashionable enough to notice! The... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
6 July 2011

Thank you for your choosing The Grand Hotel while you were visiting the Peoria area. Your comments are much appreciated and will be shared during our staff meeting to further improve our level of customer service. Our goal is not just to meet, but to exceed our guests expectations. Thank you and we look forward to serving you again in... More

aceit925
New Lenox, Illinois
1 review
1 helpful vote
2 of 5 stars Reviewed 8 June 2011
1
person found this review helpful

As a business traveler, I found this hotel not only very outdated as far as the furnishings, but the covers on the bed actually had stains and burn marks on them. It was disgusting. I felt creepy and dirty in this bed. The room looked like no one had vacuumed anywhere but the center of the room. This was rated... More

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GM61614, General Manager at The Grand Hotel & Conference Center, responded to this review
6 July 2011

Thank you so much for sharing your comments. Your concerns were shared with the staff and will help us to further improve our service. We are currently implementing new top-of-bed items, linens and some soft goods. We hope that you will consider using us again in the future. When making your next reservation, please contact me (General Manager) directly to... More

fishhead101
Muncie, Indiana
Senior Reviewer
8 reviews
8 helpful votes
3 of 5 stars Reviewed 23 May 2011

There were no issues with this hotel. We stayed in the lower Level, but this was great. We could keep track of our group and not worry about 15- 20 teen boys roaming around like in the pool area. The hotel staff was very helpful. At times the desk was busy but all in all this was a decent stay,... More

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Coachwf
Illinois
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 22 April 2011

Stay here 2-3 times a year and the staff is always very pleasant, free hot buffet breakfast is pretty good, and rooms are usually clean. Hotel, especially rooms, are outdated and need some maintenance, but the breakfast, friendliness and price can't be beat. More

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The Grand Hotel & Conference Center Also Known As

  • Peoria Ramada Inn
Address: 4400 North Brandywine Drive, Peoria, IL 61614

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The Grand Hotel & Conference Center
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