Stayed here for one night. I don't sleep well while traveling but the music played in the hallway made it worse. My room happened to be right next to a speaker. I thought I was hearing another guest playing stereo past midnight in their room. Only until the next morning did I realize it was the hotel playing that jazz...
More
Thank you for allowing us to accommodate you during your trip. Your suggestions will certainly be taken to heart and we will make sure the level of music played in the halls is set at a comfortable volume. We do appreciate your kind words regarding our staff and hope to have another chance to fully impress you with the experience...
More
The hotel was a decent hotel but didn't measure up to the Doubletree name in my opinion. The staff was nice enough but they definately didn't go out of their way to extend service. The rooms were clean but not as spacious as other Doubletree's that I've experience. The breakfast buffet was just OK. For some room rates the breakfast...
More
It’s disappointing to learn that your impression of our hotel did not exceed your expectations. While we strive to ensure each and every guests experience is top of the line, it seems we may have missed some opportunities to do just that during your stay. It would be our pleasure to welcome you back again in the hopes that we...
More
I've stayed here four times in the last year as it's close to my meetings. Stays are fine, complete with warm cookies and bottled water. I do wish it were a touch cleaner in the bathrooms, especially on the walls, doors, switchplates, etc. Staff is always friendly. Check-in and checkout are prompt, seamless. Rooms quiet. Would be nicer if they...
More
The convenient location of the DoubleTree Chicago Oak Brook to many local corporations makes it the perfect place to stay for company meetings. We’re thrilled that you continue to return, time and time again, and will certainly remind our Housekeeping staff of our commitment to attention to details. Please don’t hesitate to reinforce your need for foam pillows at the...
More
During a recent Chicagoland snowstorm, this hotel offered our company a $59 rate. We took them up on it instead of battling a two hour drive home. It turned into a great stay! The staff was very pleasant & upbeat. The hotel lobby is spacious and lovely. We stayed on the 7th floor (top). The hallways were clean and wide....
More
I stayed at the Doubletree Oakbrook earlier this week. It is a beautiful hotel which is why I still gave it 3 points. But my room with two double beds had 8 pillow between the two beds. You would think that was a good thing. But 4 of the pillows were visibly dirty. Hair , snot and even a very...
More
First and foremost, please know we are disappointed to hear that your accommodations were not what you expected. We encourage our guests to let us know immediately if there are any concerns, so that we may attend to them and make your stay enjoyable. We will review your comments with our housekeeping staff and appreciate that you've brought this to...
More
We stayed at the DoubleTree for a conference. The check in process was very smooth and the service was great. The rooms were very clean and spacious with all the perks you expect. The workout area and equipment were well kept and clean and the pool was perfect. The food and beverages were served quickly and with a smile.
The...
More
Knowing that your stay at the DoubleTree Chicago Oak Brook was made even more special by our staff really warms our hearts. We strive to create a pleasurable and enjoyable visit for each of our guests and it’s wonderful to see we achieved that goal with you. Thank you for your gracious review and it would be our pleasure to...
More
Nice place, good price on Hotwire. Would stay again.
More
Thank you for your review. It would be our pleasure to welcome you back to the Doubletree Chicago Oak Brook in the near future.
More
This is a great hotel for both families and business travelers. Having Oak Brook Mall across the street with their amazing restaurants is an added bonus. The rooms are nice and clean. The pool was warm, perfect for the kids. They have a huge fitness center and the parking garage is free and very nice to have on cold snowy...
More
Knowing that our covered parking garage made your stay for your family at the Doubletree Chicago Oak Brook more comfortable makes us happy. It’s the little things that make the biggest difference and we are thrilled that you enjoyed so many of our amenities. We do regret that you encountered noisy guests and appreciate you letting us know. We look...
More
We arrived and were greeted by two very nice front desk clerks, and of course got the best chocolate chip cookies ever! We were given breakfast vouchers because of my HiltonHonors status, so that is appreciated. We got to our room on the 5th floor, and it was well-appointed, however a bit on the small side. I called down to...
More
It certainly seems like you covered every area there is to talk about in your 4-day stay, from the bathroom amenities to the barber shop! We’re absolutely thrilled that your time spent at the Doubletree Chicago Oak Brook was so enjoyable, but regret that our pool/hot tub renovations caused any inconvenience to you and your children. The renovations will be...
More
I stayed here in late October 2011. I normally hate to stay in hotels because most of them are dirty (even the 5 stars) but surprisingly this one met my expectations with regards to cleanliness. The cookie they gave me at check in was great and there were no problems with my stay. I would stay here again.
More
We’re thrilled to know that your stay at the Doubletree Chicago Oak Brook exceeded your expectations. Each guest should expect to have accommodations that are comfortable, relaxing and refreshed and we’re happy to have met your expectations. Thank you for the great review and we can’t wait to welcome you back.
More
100 Reviews
225 Reviews
35 Reviews
