My family and I stayed here for a long weekend in January 2011. We were very, very pleased with this hotel. The beds were comfortable, the rooms were nice (after reading the other reviews it appears the renovations are complete as I didn't notice any evidence of renovating). There was a business center to print out the boarding pass, and...
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Stayed overnight for an interview in Northbrook a few blocks away.
Very nice and affable staff - kind of overdo it with the across the lobby "hello" shouts, but I guess that's what the hospitality gurus demand nowadays.
Clean room, soft bed. Even had a coffee maker in the room, which is a big peeve of mine if they are...
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I am very happy to hear that your short stay with us was enjoyable and I hope your interview went well! We have been getting great feedback about our newly remodelled guest rooms, and I see that the new pillow top mattress was to your liking as well. Also appreciate your observation about the Aveda Rosemary Mint Shampoo, some guests...
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My husband was very disappointed the whole time we were staying here. To be honest I have stayed in a lower star hotel which was better than this hotel.
My husband got a room here so he could take me on a romantic getaway. He was especially excited about this hotel because it was supposed to be a 4 diamond...
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Thank you for taking the time to share your thoughts regarding your recent stay. I am so sorry that you were disappointed, especially considering that this was a getaway for the two of you. Although we do cater primarily to corporate guests during the week, our weekends may have several social functions scheduled and parking can overflow to our back...
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Work trip brought me to Renaissance North Shore.
Given a corner room that was away from the noise, so that was a good thing.
The business center seemed to be experiencing some issues, as getting on the internet to print a boarding pass was exasperating.
Bed was comfy, shower was good, not great. There was not a really comfortable place...
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Thank you very much for your constructive comments. As the new General Manager (2 months) of the Renaissance North Shore, I appreciate the feedback and have addressed the internet issues in the business center that you mentioned.
It appears that you stayed in one of our rooms that had not been renovated as yet, now that all of our rooms...
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I stayed at this hotel several years ago and again recently. The hotel has almost completed an extensive renovation so it is in very good condition. The rooms are a good size and all the furniture and carpeting is new. The mattresses are ultra comfy, one of the best in the industry. I travel a lot for business and had...
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Thank you so much for your comments! It is heartening to know that the time and effort put into our recent renovations has been noticed... We are very proud of all of our new rooms and hope to see you back again soon!
Best wishes for a prosperous 2012!
Rik Blyth
General Manager
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When I origally booked I saw some negative reviews and was a little hesistant to book. However, my conference was being held there so I went ahead and booked. It was an excellent stay - everyone from the reception to the housekeepers was very efficient, very helpful and friendly. I will stay there again!
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Thank you for taking the time to share your experience at the Renaissance North Shore! We have just finished the renovation of all 385 of our guest rooms and hope you return in the near future to see the finished product. All my best for a great 2012!
Rik Blyth
General Manager
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We arrived at the Renaissance for our two night weekend stay and were impressed with the beautiful lobby and friendly staff who greeted us. This hotel was rated as a 4* on Priceline, which was an upgrade from the 3 1/2* bid I had made and the lobby reflected that rating. We were given our choice of a Queen Room...
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Great customer service at this property. The hotel itself could use some upgrades. Still amazed that hotels charge for Wi-Fi access.
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I had my graduation at the Arie Convention Center in Chicago. The hotels in Chicago are overly priced and overrated so I chose to stay in a suburb 30 minutes away by freeway. This hotel has two towers, marble floors, elegant elevators, a pool, spa, lounge areas, bar, and recently renovated rooms. Also convenient are the room service, the connected...
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I don't review every hotel I stay in, but I noticed that this hotel got poor reviews on Google, for some reason, so I thought I would say a few nice things about the hotel here, as I did not experience any of the problems people mentioned in other reviews.
Like other reviewers here mentioned, this a very good, up-scale...
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Dear Shakeitsgreat,
Thank you most sincerely for thoughtful comments, we greatly appreciate your suppoprt and are very pleased you enjoyed your visit with us.
As you pointed out, we are fortunate in that we are experiencing an infushion of funds to renovate this landmark hotel, we are very excited about this!
Plesae know your compliments regarding our associates will be...
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