I wish I had seen the travel advisor reviews before I booked five rooms for family staying for a funeral. They totally messed up our reservations and blamed Best Western. They simply gave my room away and I had to wait until 10:30 pm when someone failed to show. The desk staff was basically incompetent, and unhelpful and unconcerned about... More

My family reserved a number of rooms here for the nights before and after my grandmother's funeral. As the service was occurring at a later date, reservations were made a month or more in advance. When we arrived, they were short one room, and it proved nearly impossible to get a room despite our numerous confirmations and other proof. Apparently... More

I use this hotel on a regular basis when visiting central Illinois. The last visit, for a funeral, booked 5 rooms for a total of 12 room nights. Rooms were (as always) clean. All rooms were no smoking and had no stale smoke odor. The staff, as always, was friendly and helpful. The only down side was that the pool... More

Had a wedding at Allerton Park and they were booked... We knew we weren't in for a quality hotel when we saw the flies swarming around the front desk staf. Rooms were icky...this was obviously a smoking hotel where they tried to cover up the stink with carpet deoderizer and spray. For one night, we made it through. Next time... More

I have stayed here a couple times in the past, but this time is the last. First, friends staying had to leave early, they got charged for a extra day even though they checked out before the check out time. When I checked out, we got charged for a higher rate than what was quoted. After a short dicussion they... More

The night clerk came to my aid when my husband had a low blood sugar, diabetic episode in the middle of the night., 2:30 am. She watched while I went to our car in the parking lot to gather his pills. It happened to be very cold and snowing. Held the door for me, and offered juice or milk with... More

After reading all the negative reviews ( seems to come from the same family members and giving one sided view of the whole situation ), i would like to complement this hotel for thier friendly customer service and clean rooms. I have been visiting this hotel for the last 2 years and never once treated bad or also double booked.... More

Our family reunion was affected negatively because the management at this hotel chose not to correct their double booking mistake. I called this hotel in early July 2007 to book a room for Labor Day weekend. The hotel was supposed to have reserved a block of rooms for our reunion at a special $67 rate. I was told by the... More

I have never stayed somewhere where the desk staff was so unprofessional and lacked any common sense. We have an annual family reunion. We have a pres./vice pres. and sec./treas. that actually plans the event. (It is a big deal) We plan up to 11 months in advance by working with hotels and meeting areas (parks/community bldgs) to make sure... More