When we checked in there was food on the floor and chair seats. Chair arms were very sticky and remote was smeared with something brown (chocolate, I hope). At least the sheets and towels appeared clean. I left a long note for management at the front desk the following morning but, upon checkout 2 days later, none of the items...
We are extremely concerned to note your dissatisfaction in the several areas.
Thank you for sparing your time in completing our Feedback Form and bringing this matter to our attention and we sincerely apology.
We have addressed and taken corrective action.
Your comments will help us serve you and all our guest better in the future.
We apologise for the...