Stayed due to wedding at another hotel. Choice member. Room smelled like smoke. Bathtub and stool had hair on them We did not notice until went to take shower in the morning. There was food in the fridge that looked like it had been there awhile. Told front desk manager and she said that I should have said something the... More

We've stayed here many times and while it's not our first choice for comfort, etc., we always get the best price here. Our rate was $25 less than the Holiday Inn Express, which would be my first choice. Room was large; lots of fluffy linens; quiet room with minimal noise from upper floor; fairly quick internet access in Business Center.... More

I was driving my family home from Florida and this is half way. I am a Diamond member and stayed at this hotel a couple of months ago. We stopped to get a room around 1pm as everyone was very tired of driving. I went into the hotel to rent 2 rooms and waited at least 5 minutes for someone... More

We just needed a clean place to sleep. The floor in the room was damp but they came right away to clean it and run and ozone machine. However, it was still damp the next morning. The room had an overpowering smell of cheap air freshener your grandmother would buy. It wasn't horrible but I prefer no smells at all.... More

My room smelled like cigarrettes and when i told the front desk she offered to come up and spray air freshener...then they charged my personal account rather than charging our company card and said it may take up to 15 days to get my money back. The elevator is slow, staff isn't very helpful,and i don't think my room was... More

Stayed at this hotel 6 years ago and liked the hotel then and see little difference after 6 years--that's a good thing. However, there were a couple of things that weren't up to par. The hotel is supposed to be Non-Smoking and our room reeked of smoke the moment we walked in. The room was very large and more than... More

3 of us stayed in a suite. We needed to check in early. The staff were more than helpful and we were able to check in at 9:30a.m. Beds were very comfortable and the front desk staff are awesome. They go out of there way to help with directions to where ever you need to go. Was very pleased and... More

Our daughter lives in Charleston (7 mi), so we visit often. We always stay at the Comfort Suites in Mattoon. It is simply the best around. Staff is helpful and friendly, rooms large, nicely decorated and clean, beds comfortable, breakfast good. Several good restaurants are just a stone's throw away. We reserved a block of rooms for her weddings, and... More

I am from about 4 hours north of Mattoon but my husband is from the area so we got married down there. We went to all the other hotels in Mattoon, looked at a room in each and found that the Comfort Suites was the best in the area. Not exactly what I'm used to being from Chicago but just... More