I picked this hotel because I have had good luck at other Comfort Suites. This one was not as nice. There was actually a used kleenex or paper towel under the sink and the bed was not made real well. It's not a bad place but it wasn't up to par with other Comfort Suites.
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This hotel is in a convenient location near the I-80/90/94 interchange with Torrence Ave. in Lansing, right by the Indiana/Illinois border. For people making long trips and need a stopover, this hotel is okay, but it's not one you should probably go seeking out because it is very much an average property that needs a little work.
The staff is...
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We want to save you from making the mistake we did of staying here. We are from out of state and booked this months in advance, hoping the Comfort Suite reputation would hold up. It did not. We requested an upper floor, in a quiet area, and got the ground floor next to the stairs and pool. The room next...
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I am not impressed with the cost/quality ratio of this hotel. Fir the overall price of $108 and some change after receiving my IFB 20% discount. I've stayed at the sister property next door for a much reduced cost of $78 and the room quality and overall quality is the sane as the comfort suites.
I feel this property is...
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cleaness is good. staff was so helpfull.good and quite place for relaxation
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I have been a long stay customer due to circumstances beyond my control. I have been a resident since July 2009. Thinking that the Owner would want to build Goodwill as I has been a cash paying customer he continues to block the door and I can't get in. For the past 3 days I have been speaking with the...
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The customer was indeed a long-term guest, but like everyone there are bills to pay. The guest would go on two week sprees without paying a single penny for his room. Is two weeks leniency not enough? In the end the guest left the hotel, and failed to pay the remainder of his $1,900 bill and a police report has...
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I traveled from Alabama to Illinios for a relative's funeral. I researched and chose the Comfort Suites of Lansing, IL. The service was fine. Matt did a great job of accomodating my guests and me.
The reservation was made online. I did not select a handicapped room. But that's what I got. So did my cousin. The bed was fairly...
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I'my sorry that my hotel was not up to your Par, but we're working on changing the breakfast menu up. I hope you stay with us again so we can serve you better next time. Thank You.
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The hotel was clean and staff were great. My room and everything I could see was clean. Hotel is near a mall and movie theater.
Disadvantage : too quiet :) what a problem to have.
The business center was poor - you had to standup to use the computer.
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I'm glad you enjoyed your stay, and I hope to see you in the future. What you said about the business center is true and we're going to work on that when we conduct our renovation that will be coming up. Thanks for your input!
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I am a regular at this hotel and I stay for business all the time, I would like to point out the reviews on this hotel was false in every way. I stayed here the night of the tornado, sure it was uncomfortable but they did what they could under the circumstances, the power went out on the whole intersection...
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Thank you for your opinion on how we handled the situation. We appreciate your support, and we have also learned how to take better care of our guests. Now in the future, we will be able to deal with guest complaints more efficiently and work to come to a compromise. Thank you.
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The only reason we chose this Hotel was because they had a POOL. I called to make sure! when we arrived there was a sign on the pool door that said IT WAS CLOSED for "MAINTENANCE"! The lady failed to tell me that on the phone of course! I saw the manager and asked about the pool. He said it...
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I'm sorry to hear about your incident at my hotel. The pool was indeed open when you called, but my maintainence man reported to me later that day that there was a chemical imbalance in the pool. Hearing this I would never risk anyone going in so I had it closed. We did in fact tell you it would be...
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38 Reviews
13 Reviews
