First, thank you for the wonderful review. We appreciate receiving feedback of any kind, but it's particularly gratifying to hear such kind words about our hospitality. It sounds like Toni really did a fantastic job of taking care of you and your family...she is one of kind and we're lucky to have her. Our entire team is passionate about consistently... More

What a fantastic review...thank you for the very kind words. We do take great care to provide outstanding service and a exceptional product at a price point that conveys value...I'm so glad this was your experience. Our team is focused on executing the property's mission of "Clean and Friendly" and receiving feedback from loyal guests is our best chance to... More

What a wonderfully kind and appreciative review...thank you for sharing it. We value providing a genuine hospitality experience above all else and we're pleased and proud to hear this was your experience. It sounds as if your room was perfect and quite importantly you had a great night's sleep on our Hilton Garden Inn signature beds. We really appreciate your... More

A quick note to thank you for sharing your positive comments. Our property-specific mission is refreshingly simple and effective..."Clean and Friendly". It's wonderful to hear this was your exact experience. We very much appreciate your business and we will look forward to hosting again the next time you're in the area. Please feel free to reach out to me directly... More

First, congratulations to you, your family, and your recent Naval Academy graduate. Our team is honored to serve, even briefly, those that serve and protect our country. Thank you for the kind words and wonderful recommendation. From your very positive comments about our rooms, restaurant, and most importantly, personable service, it sounds like you had a very well rounded experience.... More

We very much appreciate your detailed and highly complimentary feedback...thanks for taking your personal time to share it with your fellow travelers. What a great recap of our product and I'm pleased to see you find the hotel to be warm, inviting, and comfortable. Our public areas were designed to encourage practical and frequent use by our guests...it's great to... More

Thank you for taking your personal time to share your experience. Direct, honest guest feedback is our best opportunity to continually improve what we do. The hotel's mission is simple and highly effective, "Clean and Friendly", and it's the foundation for how we manage our business on a daily basis. You noted kindly that the staff is always excellent and... More

A quick and overdue thank you for sharing your great experience. The title of your review says it all..."Fantastic Experience". Our team is working very hard to deliver exactly that and I know everyone very much appreciates hearing that we were successful in taking care of during your visit. We know you have a lot of choices...so thank you for... More

Thank you very much for making time to share your experience. As an occasional traveler myself, I know how upsetting any suprises can be when checking into a hotel while away from home. Our team at the Hilton Garden Inn Lake Forest/Mettawa is passionate about genuinely serving our guests. Even in a case like this where the error was no... More