The Hilton Garden Inn Lake Forest Mettawa is only 10 min drive to Great Lakes,IL Naval Graduation. The Navy provides some recommendations but those hotels are not necessarily in a nice area and are older. This hotel is in a nice area and it is conveniently off the exit and close 10 min drive to a mall and restaurants. They...
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I've stayed at this hotel twice now on business and it is extremely good value and pleasant. The lobby is welcoming and the bar restaurant area is very comfortably. Half of the lobby is set aside as a casual seating area with a fireplace--part of the Garden Inn look. The breakfast was plentiful--hot, cold, you name it. The bar was...
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We very much appreciate your detailed and highly complimentary feedback...thanks for taking your personal time to share it with your fellow travelers. What a great recap of our product and I'm pleased to see you find the hotel to be warm, inviting, and comfortable. Our public areas were designed to encourage practical and frequent use by our guests...it's great to...
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stay here for work now and again and the hotel always does the job. The decor is far from my taste, the bar and restaurant close early and it is in the middle of nowhere but the staff are always excellent, the rooms are clean and decently appointed. Beds are large and comfortable, good tvs and everything always works which...
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Thank you for taking your personal time to share your experience. Direct, honest guest feedback is our best opportunity to continually improve what we do.
The hotel's mission is simple and highly effective, "Clean and Friendly", and it's the foundation for how we manage our business on a daily basis. You noted kindly that the staff is always excellent and...
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Great hotel and staff fir the money. Clean rooms and efficient staff.
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Had a little glitch getting checked in. Seems we booked through Expedia (by accident) and was promised an adjoining room. When we got there they knew nothing about it. To give us what was promised, they upgraded us (at no extra charge) to a larger king room so that we could have the adjoining room with 2 queens as we...
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Thank you very much for making time to share your experience. As an occasional traveler myself, I know how upsetting any suprises can be when checking into a hotel while away from home. Our team at the Hilton Garden Inn Lake Forest/Mettawa is passionate about genuinely serving our guests. Even in a case like this where the error was no...
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My husband and I stayed here for two nights. The hotel is three years old and was exceptionally clean--both the public areas and guest rooms. The bed was comfortable and the shower extra large. The hot breakfast is $10.95 (I believe) and there is a cold breakfast option for $5.95. We did not eat there, but the hot breakfast looked...
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First, thank you for choosing our hotel...and of course, thank you for sharing such positive feedback about your experience. Our hotel mission statement is simple and hits directly to the point..."Clean and Friendly". Reading your comments and seeing those very same words in your review is very gratifying for me and our team. We really appreciate your business and hope...
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Spent Labor Day visiting a friend at Lake Forest College and stayed at this HGI. From the minute you walked in, it was so welcoming. It was beautifully appointed and decorated. The lobby was very nice. Nice fireplace and tv and sitting areas. Our room was a king suite and was immaculate. It was also very quiet. Bed and bedding...
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Thank you so much for your kind words. The title of your review, "Much more than we expected", supports a point I made passionately in a previous review. That point was, and still is, we are in the hospitality business and therefore we should be in the business of exceeding expectations...nothing less should be acceptable. Our entire team very much...
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I have been here twice.
Time #1: Night staff person left us waiting in the lobby at check in. The front doors to the hotel were locked. We waited 15+ minutes to be let in.
Time #2: Given keys to another couple's room upon check in. Walked into the room to find their personal effects and the TV on. If...
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First, I've got to thank you for the very candid and well written review. As the hotel's brand new general manager, feedback from our guest is more important than usual if that's even possible. Your words cut straight to the point and respectfully, I'll try to do the same. Both of your encounters with our team were unacceptable and steps...
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We stayed here for a couple nights during the move-in weekend for our daughter at a nearby school. Check in was a bit tough, as a rollaway bed could not be located for our daughter, and there were no 2 queen rooms available. The help was very pleasant, but it took about 15 minutes to find a rollaway and get...
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Thank you for taking the time to share your experience. First, I'd like to introduce myself...I'm Jason Smith, the hotel's new General Manager. As the "new guy", I'm accutely interested in hearing from our customers on how we might improve our service and product offering. Receiving feedback at the level of detail your provided is a gift, and I see...
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I stayed here with my 2 children on personal business. The staff at this hotel is wonderful! The hotel is clean. It is convenient to the interstate and the train to Chicago, and about 5-10 minutes from downtown Lake Forest.
While I stayed here, a piece of toast caught fire in the toaster in the restaurant breakfast area. The staff...
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It's a pleasure to receive such positive feedback...thanks for taking the time to do so. You opened your review by inadvertently summarizing the hotel's mission..."Clean and Friendly"...and I'm so glad that was your experience. I will be sure to share your comments with the entire team. I'm also grateful to hear that a potentially difficult situation (the toast fire) turned...
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