Very welcoming, clean and updated rooms. Awesome stay! More

Stayed one night. Comfy bed, no complaints on service. Beware if you are a light sleeper....it is an open atrium style lobby with hallways along the perimeters. Was on the fourth floor and the noise from the atrium bar (despite being on opposite side of hotel) carried right into my room. Thankfully, the TV had a sleep timer to fall... More

I found the Westin NW hotel through internet search for a good price booking on the same day of travel. After all activities in downtown Chicago over the July-4th weekend, I am tired and got on a 10:40 pm train at Union Station to Itasca. It was a 41-minute trip. I got off the train at Itasca station and completely... More

This property is a HUGE impersonal place. Service is professional , if slightly robotic and disinterested. Loong lines for check in remind you of wal mart. Most guests don't change that feeling either. Only 2 check in folks working during prime check in hours even with large groups checking in and the property being sold out. You don't see many... More

Walking into the Westin you are happy with the view. Nice openess, good decor, very clean and the staff was friendly. The location is not the greatest for downtown activites but it is close (4-5 miles) from some good malls, dining and Legoland. Traveling with a 2 and 7 year old we have certain needs when traveling. We did arrive... More

Very nice hotel but if you want to have a drink by the pool after a long day, do not stay here. The pool closes at 9 and no drinks allowed. It's part of the fitness center. Very nice and helpful staff. More

I have no complaints about this hotel. We had great service, great food a nice room and a wonderful bed. The staff were fabulous........ from the check in to the check out everything was good. The staff work like a well oiled machine with the many events and business meetings that are constantly going on. I would definitely stay here... More

I’ve had the unfortunate experience of staying at the Westin in Itasca twice, once for a business meeting/overnight stay and the other for a wedding reception. Don’t be fooled. The nice lobby is just a ploy to get people in the door. The rooms themselves might as well not have a door given the amount of noise that travels throughout... More

i found the location of this hotel to be very good. It's a short drive from O Hare. You dont even have to get on the tollways. It is a nice setting and away from busy/ nosiy neighborhoods. It's rigght on the freeway exit and therefore movements to north or north-west suburbs was fairly easy. The hotel was good and... More