The hotel was comparable to the cheap rate I paid. However the carpet in the hall was dirty. The mattress flipped up when I sat on the edge of the bed to put on my shoes. The rooms and hallway smelled like smoke. The staff was nice for the time they were there. The elevator sound as if it will... More

I have been a long term guest at the extended stay in hillside for over six years. I have never had a problem at this hotel which is why I chose to stay here instead of getting a apartment. Even though the prices have increased from when I first arrived here it is worth every penny. when ever I have... More

Extremely impressed w the customer service I received here, as well as the fact that there's a little kitcheonette in every room. For the price I paid, I expected four walls, a bed and maybe a tv. The bathroom and kitchen were definitely outdated, but clean; the room itself felt very clean and cozy. Very impressed with how much this... More

Only stay at this hotel if you aren't fuzzy about your accommodations. The whole place smells like cigarette smoke with cherry air freshener, even the 2nf floor, which is all non-smoking. The halls and room carpeting are in need of some serious vacuuming and deep cleaning or just replaced. Our first room smelled like smoke and sewage and the shower... More

We have stayed in Extended Stay American before and like the convenience of a kitchen. Each time we have booked for 4 people we have had to go and ask for enough towels and cutlery/crockery. At Hillside we asked for a non smoking room and were allocated one in the ground floor. The corridor smelt strongly of smoke, as did... More

Recently, I sold my house. I wasn’t quite ready to purchase again; but I also didn’t want to get into a 1-year apartment lease. So, I looked into Extended Stay. I started by spending three nights at the Naperville location, and then 60-days (on the Extended Plus Program – which is an awesome program) at the Westmont location. After my... More

I should have known better then to book here but did it for the price. Let me tell you we got exactly what we paid for.. The hotel is disgusting. Welfare recipients actually live in the hotel and they sit in the lobby eating cookies and talking about the latest arrest the week before by the Hillside police.. We had... More

We booked this hotel for two and a half weeks to take some classes nearby. We kept having to kill the roaches around the sink. We told the front desk about the bugs and they stated they would spray them but they never did. On the second morning, we killed a big roach and decided to change hotels. The management... More

My husband and I stayed here for one night in August, and it was awful. The bathroom was dirty, with mildew on the tile floor and someone's long, dark hair all over the shower walls. The bed was very uncomfortable. The smoke detector's battery was low, and it started beeping off and on around 1:00 am. We called the overnight... More