This is June 1, 2012. Arrival at hotel was May 30 departure was June 1. We really like this hotel and have stayed many times when going to Six Flags but we came back with something we didn't arrive with. My daughter is covered in bites, we will be taking her to the doctor tomorrow to confirm, but pictures on...
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Start with the goods, it is sooo close to 6 flags you can walk if you want !!!! They offer a bus to and from the park a few times a day so you can leave your car there and not have to pay the $20 parking fee at the park. They do have GREAT internet access, I used it...
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This was a great hotel! It was extremely clean and the rooms were very nice and also extremely clean. One of the cleanest hotels I have ever been in. Beds were very comfortable and pillows and bedding were very nice. Everything was kept so well, that it seemed new. Pool was very clean and taken care of and continental breakfast...
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Dear Guest,
We thank you for choosing us at the Best Western for your Memorial Day Weekend. I am glad to hear our team could accommodate you comfortably during your entire stay. We will make certain to provide the same or an even better experience during your next visit.
Sincerely,
Jeshal Sheth
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Stayed here for 6 nights with my family andI I must say that the hotel is in great shape. Every morning there is a delightful breakfast with choices of cereal ,fruit, breads and even has a waffel maker along with different hot breakfast items daily (scrambled eggs, sausage/bacon ect ). Our room was very clean and the bathroom was spotless...
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Dear Guest,
We thank you for choosing to stay with us here at the Best Western in Gurnee. We truly appreciate all the positive remarks on our location and services. We have been working since the past 2 weeks on rewiring all our wireless routers so as to provide a stronger wireless connection and enhanced experience. During your stay our...
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We got in quite late and left early for Six Flags but this seemed like an alright hotel. The rooms were huge, especially the bathroom we had, and is a perfect location for going to Six Flags as it is right across the street. Our room also had a fridge which was wonderful. My only complaint is they talked about...
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Dear Jefferson,
We thank you for choosing us for you recent stay. We have made all the changes and upgrades required for the wireless internet as of last week. We can now assure you that the wireless is powerful and will remain operative at all times. We also do have a help desk for any wireless related issues for our...
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After reading a few of the reviews, I was a little reluctant to stay at this hotel; I had made my reservations months ago. The staff was very accommodating, the breakfast lady (Selene) was SUPER, very friendly and attentive, SUPER EMPLOYEE SELENE. Breakfast selection was very good including scrambled eggs, ham/sausage/bacon, waffles, and 4 different kinds of dry cereal, oatmeal,...
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Dear Alba,
We at the Best Western thank you for choosing us and mentioning your experience in detail. We hope to provide you the same level of guest comfort and experience during the next visit..
Sincerely,
Jeshal Sheth
General Manager
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The staff was very friendly and helpful, my room was HUGE, and I had no problems with the wifi. I usually don't leave reviews, but I felt compelled to after reading some of the reviews for the hotel on this site. Honestly, I think some people just like complaining. I would stay here again.
Dear Jennifer,
I thank you for your review and I am glad you found our hotel and your stay comforting. We will make certain to continue our effort in improving quality of service and amenities.
Sincerely,
Jeshal Sheth
General Manager
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What can I say...it's a Best Western. My hubby and I got stuck here when I couldn't get a hotel in a nicer area North of Chicago. The front desk person ignored us when we walked in. The front lobby has an overwhelming smell of chlorine that made me nauseous every time I passed through it. The room was musty...
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Dear Sir/Madam,
I apologize for the front lobby smelling of chlorine, I am sure there must have been some need for the same from our Maintenance Manager. Also with regards to the front desk staff, could you please email me the date of your arrival so as I can check who was working then and take measures to better the...
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Honestly, I found no significant fault with this hotel except a MISERABLE Internet service, which was the ONE amenity that was published on the search engine through which I accessed and purchased my stay.
The coffee was a bit weak (as I noted from others' reviews, and despite the promised improvement from the manager). But the weak and faulty internet...
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Dear Sir,
I apologize for your inconvenience with the internet during your stay. I took your concerns sincerely and I have successfully upgraded the internet at the hotel. I can vouch for the same to work without any issues. Please give us the opportunity to stay with us again and use the internet.
If you do not find th stay...
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I checked into the Best Western was surprised to see how spacious the rooms were. I had a busy day of shopping and came back to my room to see everything was made up perfectly.
Dale was very helpful and friendly, And the hot breakfast was sensational I loved the heart shaped waffles. Hetal was able to direct me to...
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Dear Sir,
I appreciate you choosing us for your recent stay and recommending us to others. We are hoping to serve you better during your next visit and I will pass along your comments to my staff.
Sincerely,
Jeshal Sheth
General Manager
Best Western, Gurnee
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