This locations is/was under remodel but that was NOT listed on Holiday-Inn's website AND no one told me this when I booked my room for myself & sister. You have to PAY for a local call (.75 cents EACH). There is/was NO ROOM SERVICE, not even a peanut butter & jelly sandwich!!!! Only 1 vending machine with snacks on location.... more

This Holiday Inn is not a nice place to stay. It's like a cut rate motel at a premium price. 1.) I killed 5 mosquitos in our room, needles to say there were more I missed. 2.) The rugs our room and the hallways needed to be cleaned. 3.) The the movie my son and I rented didn't work right.... more

Ok when you first arrive the lobby is very nice. The room we received was pleasant and I enjoyed the minor amenities such as the coffee pot and hair dryer (I have simple taste!). Also..the sample shampoo was nice..a nice mint smell. All reports indicated that the pool was good. Unfortunately..there were some problems. I will list them by #:... more

checked in a/c was not turned on un-packed bags, turned a/c on and after 5 minutes it shut off, after that we called front desk they sent someone up 3 times. We finally got an option to get a WAY DOWN GRADE room and to pack up and move. We asked if we could just get a fan for the... more

It's old and run down to start with. The curtains had holes in them, as if they'd been a feast for moths. This was most apparent as the morning sun shone thru said holes. The bathroom had an unpleasant odor from the moment we entered the room. The fold-out bed in the couch was missing a central support bar that... more

Old hotel with poor service, over priced compare to other hotels with better service on Gurnee area. more

How much space is there to write all my complaints about this visit? (1) We booked in on their 'breakfast rate' which means you either get the full buffet or a voucher for $20. The hotel chose not to serve a buffet option and we were forced to go ala-carte. A simple breakfast with juice & coffee for 2 (far... more

We needed to be close to the Navy base for my brothers boot camp graduation, this seemed like an ideal spot. Being that we are from Chicago, we only needed the room for one night so that we could be at the base early in the morning. We arrived at the hotel at 9:30pm on Thursday night, the clerk at... more

Didn't have our rooms ready when we arrived, and it was getting pretty far into the afternoon when we first arrived. Check out time is I believe 11:00, so if you can't have a room ready after quite a few hours, something is definitely wrong. We had a schedule to keep to, but couldn't leave our belongings on the bus,... more