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All 11 Gurnee hotels »

Country Inn & Suites By Carlson, Gurnee

2.5 of 5
5420 Grand Avenue, Gurnee, IL 60031
Hotel amenities
Ranked #5 of 11 hotels in Gurnee
3.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    8
    13
    10
    3
    7
Date Rating
RiverAngelShawanoWI
Shawano WI
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 12 February 2012 NEW

I agree with another reviewer that this location is not up to the other Country Inn and Suites levels. The front desk staff (on all shifts) is generally not friendly or very helpful. When I asked about a fitness center they told me I could go next door to the Best Western. When I got to the room the directory... More

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mebejim
Pecatonica, Illinois
Senior Reviewer
8 reviews
13 helpful votes
5 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

Our one night in the Gurnee, IL Country Inns and Suites was a delightful experience. Situated near the gate of 6 Flags Great America, in the midst of other motels, this motel is probably booked solid during the summer. In December it is empty and reasonably priced. We checked in early on a Sunday afternoon so that we could watch... More

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camerainc20
La Crosse, Wisconsin
1 review
4 of 5 stars Reviewed 11 November 2011

We stayed 3 times at this location this summer and we never would have come back two other times if Kyle was not there. He was the most caring guy, helping us with anything we needed. A book of information and knowledge made all of our stays great. Not only did we stay but we have told family and friends... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
22 November 2011

Dear Sir/Madam, I am glad to hear you enjoyed your stay every single time. I hope we can do nothing but improvize your experience during the next visit. Looking forward to your next visit. Sincerely, Jeshal Sheth General Manager More

bullwinkle58
Mattoon, Illinois
Contributor
19 reviews
9 helpful votes
3 of 5 stars Reviewed 26 September 2011

We have always like Country Inn and Suites, for their cleanliness and comfortable rooms. Not so much with this one. Definitely in need of some "deep cleaning" Was worth the rate we paid, however, a good scrubbing and moving of some furniture in the process would go a long way. We definitely had some issue going on in our bathroom,... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I apologize for the mold issue and the room being next to a mechanical room. We will definitely make sure we give you a room in a quite scenic location within the hotel so as you feel comfortable. We have asked our maintenance and housekeeping departments to enforce a deep cleaning of all the rooms and bathrooms and... More

thomasannen
appleton wi
Senior Contributor
21 reviews
5 helpful votes
2 of 5 stars Reviewed 15 September 2011

booking a room close to a theme park brings good and bad... good part is that there are plenty hotels to choose and plenty of places to eat. now the bad - mostly because customers are only really caring about Great America got 2 cards to room - one didnt owrk squeaky springs on both queen - maybe from kids... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I apologize for all the issues you experienced with the hotel during your stay. With regards to the beds, we have had them replaced and also the television we will behaving flat screen televisions by years end. I hope you choose to stay with us again so as we can better your experience. Sincerely, Jeshal Sheth More

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Linda_in_Wisconsin
Mt. Calvary, WI
Reviewer
5 reviews
1 helpful vote
3 of 5 stars Reviewed 3 September 2011

We go to Great America every year and stay at a hotel in the Gurnee area. We have tried all of the hotels in the area, and this one is better than the others. That being said, it had its issues during our most recent stay: 1. The rooms are not very soundproof at all. We were woken up early... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Linda, I truly appreciate you mentioning that our hotel was far most the best in the area and we intend to keep it the same. However, i also apologize for the inconvenience regarding the noise pentration and the breakfast items being unavailable. I will make certain the breakfast attendant is more proactive towards replenishing the items and with regards... More

Namoe
2 reviews
4 of 5 stars Reviewed 24 August 2011

After researching several choices in the area, we chose this one because of the price, location, and overall positive reviews. We were extremely pleased with the entire stay, particularly the cleanliness, its proximity to Six Flags and numerous restaurants (walking distance), and the continental breakfasts (omelettes, meats included). Nothing fancy, but a very nice stay for the price. I highly... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I truly appreciate your reviews regarding our hotel and we will make sure we exceed your expectations during the next stay. Sincerely, Jeshal Sheth More

Dferrill
2 reviews
4 helpful votes
2 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

We had a group of 8, so we had two king suites and two queens. I have stayed at a country inn in Florida years ago and was very impressed with cleanliness, quality, etc. This was not the case here. The hotel is very dated, dirty and dark. Our room was on the second floor, but the smell of chlorine... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I apologize for the issue with the chlorine smell and the rooms not being quite. I will make certain the same has been addressed. I will also make sure we have two breakfast attendants during the busy season and the next time you are here, I will personally make sure you get your coffee. Hope you give us... More

hwkrdrvr
Wisconsin
Senior Contributor
34 reviews
9 helpful votes
3 of 5 stars Reviewed 13 August 2011

Stayed one night. Hotel was very busy with Six Flags patrons. Lot of kids and families running around. Our room was right next to the stairs. Thin walls, ceilings and doors made for a restless night. The king room was huge. Only difference between it and the suite is that they removed the sofa, fridge and microwave. Big empty area... More

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Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I truly appreciate your review and I apologize for the noise in the hallways. I will make sure the next time you request a quite room you will recieve one. I hope you give us an oppurtunity to serve you better in the future. Sincerely, Jeshal Sheth More

TravJX3
Saint Charles, Illinois
Senior Contributor
26 reviews
10 helpful votes
4 of 5 stars Reviewed 12 August 2011

Thank you Carlson for providing a better hotel, which is also closer to the Great America Park, than the nearby Hampton Inn, which is where we stayed the past two years before the "cranky General Manager" arrived. Yes, the indoor pool is smaller and there may be "cheaper things" like leaky faucets, but the kind helpful staff like Alma and... More

Was this review helpful? Yes
Jeshal Sheth, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review
10 November 2011

Dear Sir/Madam, I truly appreciate your review and I hope we can serve you better during the next visit. Sincerely, Jeshal Sheth More

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Country Inn & Suites By Carlson, Gurnee Also Known As

  • Country Inn Gurnee
  • Gurnee Country Inn
Address: 5420 Grand Avenue, Gurnee, IL 60031

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Country Inn & Suites By Carlson, Gurnee
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