A few weeks prior my mother took me and my kids to grizzly jacks resort. Our trip there was horrible so I was a little skeptical about going here. Our trip was great! The game room was a little pricey, but everything else was fairly priced. I only wish we would have had more time to stay. We are planning...
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The first night we spent there, my son woke up in the middle of the night and I noticed a small bug running across his bed. I knew right away they were BED BUGS! Right away I called the front desk and they moved us to a different room and we got a refund for that night.Thankfully, I must of...
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Dear Michelle24_12,
Please know that the entire staff at KeyLime Cove takes the issue of bed bugs very seriously as it has become a concern throughout all hotels across the country. Bed bugs arrive on the clothing or in the suitcases of guests from infested homes or other hotels. KeyLime Cove’s goal is always to be as proactive as possible....
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Decided to book a room last minute with a AAA rate at a decent price. Was mistaken by the price though, when booking online it goes up 30 dollars a person after 2 adults. Still an ok price with AAA, but was hoping for better for a small standard room.
When arriving line wasnt too bad we got there at...
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Dear deerez,
Thank you for visiting us at KeyLime Cove and for taking the time to send us feedback on your experience! Please know that your comments have been passed on to our Management Team.
Our Aquatics Staff is highly trained and dedicated to guest safety. They uphold all waterpark rules at all times to maintain safety for all resort...
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From all you hear about key lime cove they make it sound like it compares to the kalahari or wilderness.....it doesn't. We live in gurnee and were going to go the dells but we thought we would try something in us own backyard.
The good was location being so local,staff was pleasant. Thats about it.
The bad, is the watermark...
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Dear Djcj14,
Thank you for sharing your comments as all feedback helps us to improve guest experiences. Please know that we value each and every one of guests and strive to provide all of our guests with a splash-tacular stay. We do apologize if you did not have this experience during your stay.
Lost Paradise Indoor Waterpark offers our guests...
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This was our second trip. First trip started out as a disaster as we were given a room that was not cleaned and had poop still in the toilet. Our wristbands did not work and got locked out numerous times. So we decided to do give it one more try and meet two other families there. Would rather pay and...
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Dear Kira k,
We appreciate your feedback and apologize for your experience at KeyLime Cove. Please trust that all of your concerns have been passed onto the managers involved. KeyLime Cove looks into each and every situation to both address and improve the situation. We do encourage all of our guests to speak with our staff about any issues during...
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My daughter (2 years old) and I both love the water, and we have a few weeks before our winter getaway, so I decided to look into a day at Key Lime Cove. They don't offer day passes (which is great for those staying at the property), but having read some older reviews regarding that icky pest that's been in...
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Dear lovetotravelChicago,
Thank you for sharing your FUN-TUBE-ULAR feedback, especially your comments on the cleanliness of the resort! Having a clean resort for our guests – from rooms to waterpark - is a top priority for staff and we appreciate that you take the time to share your KLC experience.
We are thrilled that you enjoyed your time in Lost...
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My boyfriend and I decided to get away for a night after a long work week (1/21/12). The place looks nice and was relaxing; however, it quickly turned into a bit of a nightmare. After returning from the water park we decided to take a dip in the Jacuzzi before heading out to dinner. The faucet on the Jacuzzi shot...
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Dear Karen E,
We have looked into this issue and the appropriate compensation was given for the stay.
Thank you for giving KeyLime Cove the opportunity to accommodate you.
Kindest regards,
Your friends at KeyLime Cove
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Let me start by saying that KeyLime Cove has far exceeded my expectations..I live in Chicago and I go to Wisconsin Dells at least twice a year with my family (my wife and 3 kids)..We have tried almost every resort in Wisconsin..I can honestly say that KeyLime ranks with best of them. This was my first visit to KeyLime and...
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Dear Ronnie P,
We are thrilled that you and your family had a KEY-RIFFIC time visiting KeyLime Cove! Our goal is to make each and every guest experience SPLASH-TACULAR and we appreciate when you share your experience with future guests.
It was freezing this January but we are happy to hear that you enjoyed our 82 degrees of FUN-SHINE inside...
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My husband and I took our 18 month old there in January. It was wonderful, the service is AMAZING!! Anything you need they have or will find you.. very accommodating. This was our second stay at Key Lime Cove.. and we will continue visiting! I would highly recommend staying during the week.. way less crowded, the only downfall about staying...
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Dear StraightForward83,
That is FUN-TASTIC feedback! We so appreciate you and your family continuing to visit us at KeyLime Cove and sharing your comments with our future guests. And definitely a great suggestion to try the omelets!
Thank you for giving KeyLime Cove the opportunity to accommodate you and we look forward to seeing you soon!
Have a splash-tastic day!...
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I brought my daughter here for her 6th birthday, with my son, mom, sister n law and nieces. We had the best time. I can not say enough about the staff, from the front desk, all the way down the chain. Housekeeping even asked the kids how thier trip was going. The whole hotel was so clean, very good food...
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Dear Jennifer R,
We LOVE celebrating birthdays at KeyLime Cove so thank you for choosing us for your celebration! Splash-tastic customer service is very important to all of our staff and we are so glad that it made an impression on you and your family.
Hope to see you for the next birthday!
Your friends at KeyLime Cove
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