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Elk Grove Village

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Country Inn & Suites Elk Grove


Hotel class 3.0 of 5
1160 W Devon Ave, @ I-290, Elk Grove Village, IL 60007
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Reviews you can trust

81% Recommend
4.0 of 5 stars 16 reviews
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By trip type
All (16)
[ Date ] [ Rating ]
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4 of 5 stars
cloverleaf2   1 contribution
IL USA
8 Dec 2009 | Trip type: Family

We booked the hotel room through hotels.com. We paid for the room online. When we checked in, the desk staff asked for my credit card. I told the person at the desk that I had already paid online. She said it was just a "check-in procedure." The next morning, when we woke up there was a billing statement under the... more

Management response from
Robert Frejlich, General Manager

Thank you for your feedback, and we certainly are in agreement that our hotel is, "very nice." I apologize for any inconvenience that you met while our guest. Dealing with third party travel agents such as Hotels.com can be confusing, so please allow me to clarify the procedure. You are correct that you pre-paid them for your room. At check-in,...

Maybe not...
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3 of 5 stars
SWMDL60   22 contributions
Oregon
28 Nov 2009 | Trip type: Business

To make long night story short… (let me try)… There was a party going on at the hotel at the night we stayed. The music from the party was insanely loud - it was booming - and it went until at least mid-night. After one phone call and one visit to the front desk, we were moved to another room... more

Management response from
Robert Frejlich, General Manager

Thank you for sharing with us your experience at The Country Inn and Suites. On behalf of the management and staff I do apologize for the inconvenience you suffered due to the noise level emitting from the wedding party in the banquet facility next door to us. While the party was not going on in the hotel, but in the...

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5 of 5 stars
Babrose   1 contribution
Elk Grove Village
10 Nov 2009 | Trip type: Business
1
person found this review helpful

I wanted to thank the staff of the Elk GroveCountry Inn and Suites for REALLY going ABOVE AND BEYOND!!! My daughter has dyslexia and we had a specialist come to work with her and stayed at the facility. They made this very hard time for us a lot easier! I really felt cared for and welcomed there. They are the... more

Management response from
Robert Frejlich, General Manager

What can I say but thank you so very much for your wonderfully kind words about our staff. Each of them contributes to the guest experience, and I am grateful, on a daily basis, that they exhibit their concern that each person has a remarkable stay. I am glad that we were able to make a difficult period for you...

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4 of 5 stars
penny24   2 contributions
detroit, michigan
16 Oct 2009 | Trip type: Business
1
person found this review helpful

Great amenities for business travel. Clean rooms, very friendly and helpful staff. more

Management response from
Robert Frejlich, General Manager

We appreciate the great comments about our hotel and staff, and thank you for allowing us to serve you while traveling in our area. We believe that our property, and staff, are the finest in the area and will work to make each guest's experience a great one. Again, thank you for being our guest, and come back to see...

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5 of 5 stars
rickc817   1 contribution
Fort Worth
8 Oct 2009 | Trip type: Family
1
person found this review helpful

Stayed here for 3 days and nights. Great location. Went to Cubs game, Navy Pier, ESPN Zone and the beach on Lake Michigan. Was about an hour drive, depending on traffic. Close to a Walmart and mall. Hotel was clean and employees were very courteous and helpful. My boys loved the pool and me the hot tub. If I was... more

Management response from
Robert Frejlich, General Manager

Thank you very much for your kind words about our hotel and staff, and we are glad that you found your time with us to your liking. The staff works very hard every day to make each guest's stay remarkable, and it is gratifying when that work is noticed by our guests. We realize that you have a choice of...

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4 of 5 stars
revreaves   10 contributions
Portsmouth, VA
20 Aug 2009 | Trip type: Family

My family of 4 stayed here for three nights. Paid $70/night through Travelocity. Hotel is well maintained. Clean rooms. Comfortable beds. Nice indoor pool and hot tub. Continental breakfast was OK, nothing special. Less than 3 miles from the Itasca Metra station which is about a 45 minute ride to downtown Chicago. more

Management response from
Robert Frejlich, General Manager

Thank you very much for your kind words about our hotel and staff. I am quite proud of each and every one of them, who all work so hard daily to provide our guests with a wonderful experience, and in so doing make my job so much easier. We appreciate you being our guest, and are certainly glad that your...

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5 of 5 stars
Dremnstar   10 contributions
IOwa
16 Aug 2009 | Trip type: Business, Family

The hotel was accommodating and wonderful, in the perfect location with restaurants and amenities nearby. Front desk was extremely helpful and kind when asked questions. The Breakfast was WONDERFUL! One of the best i've ever had for a complimentary breakfast! Room Cleaning ran a little later into the day till between 3-4 PM and that was a little difficult as... more

Management response from
Robert Frejlich, General Manager

On behalf of the management and staff, we are most thankful for your effusive words of praise. All of the credit goes to the hard-working team members and their supervisors, who diligently work each day to make each guest feel special and welcome. Thank you for being our guest and allowing us to serve you. We look forward to seeing...

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5 of 5 stars
TomIndiana   1 contribution
Indiana
21 Feb 2009 | Trip type: Couples
1
person found this review helpful

Recently we completed our third stay at your hotel. The first stay was for 2 1/2 weeks to recuperate from surgery at a nearby hospital. Despite the difficult time I was going through physically,the staff treated me and my wife as though we were royalty. We felt like we were part of their family. The second and third trips were... more

Great Stay
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5 of 5 stars
zeusappleton   1 contribution
Appleton, WI
8 Feb 2009 | Trip type: Business, Solo travel

Country Inn & Suites at Elk Grove Village gets the highest ratings from me. As a business traveler I want to have it all at a respectable rate. This is the most professional and inviting staff I have ever worked with. I've been in sales for 25 years and have not gotten this kind of value. It's as close to... more

Great Deal
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5 of 5 stars
Chicago545   1 contribution
Chicago545
4 Feb 2009 | Trip type: Friends getaway

I recently stayed at the Country Inn for New Years Eve. The banquet hall connected to the hotel was more than I could have asked for on a night like that. Being able to go to a party get drunk and not have to drive back to my hotel was a life saver. The value of the package which included... more

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Country Inn & Suites Elk Grove Also Known As

  • Country Inn Elk Grove Village
  • Elk Grove Village Country Inn
Address: 1160 W Devon Ave, @ I-290, Elk Grove Village, IL 60007
Hotels in Elk Grove Village Country Inn & Suites Elk Grove
4.0/5.0
16
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