I will keep this short and sweet. I had an issue at the hotel, that I am still trying to get resolved and I had the chance to deal with in issue directly with the head/general manager of this hotel, and based off that experience alone I would never stay here again. She is a tacky, unprofessional excuse for a... more

I've stayed in thise hotel a couple times when traveling to NW Chicago suburbs for business. There's a Bennigans in the hotel and a dunkin donuts across the street. not much more for food choices near by. The hotel is just off the intersate and has wireless internet. There are a significant number of TV channels to choose from if... more

The hotel is nice, especially if you are used to the Holiday Inn Express. We missed the free breakfast, but the hotel itself is a nice property. The staff are friendly and hard working. The rooms are roomy with queen beds and a good sized bathroom. Very minor issues with room maintenance (bathroom door didn't lock). The indoor pool area... more

My sister, nephew and I visited family in Elgin and stayed in a queen suite at this hotel for three nights. The room was clean and spacious; however, the heater was loud and blowing constantly. There was no good way to regulate the temperature in the room and the noise interferred with our sleep. On our first morning, we decided... more

I was there for just one night to participate in an event that was being held in one of their convention rooms. Not generally being a Holiday Inn fan I was skeptical. However, from the minute I arrived I was pleasantly surprised. Check in was quick and easy and the rooms are huge. Room was well maintained and clean with... more

Traveled to Elgin for a tournament. I must say it is a one stop shop. This hotel provides everything a guest could need. Did not need to leave the hotel unless attending my childs tournament. The hotel even offers complimentary shuttle service for area instead of having to drive all over. Everyone was extremely nice and helpful... The restaurant was... more

Never been a fan of the Holiday Inn chain but HAD to stay there due to hockey tournament (the tournament directors assigned our team to this hotel). The pool area was unkempt and terribly flooded and the pool water was so cloudy that you couldn't see the bottom of the pool and left the kids itching after they got out,... more

Stayed over Thanksgiving weekend with our 4 year old and 2 year old. Rate was $85 booked direct. Quiet hotel and service was adequate. Room was clean. Room service was ok, but the food was a bit undercooked (soggy french toast, cold sausages). This hotel has a nice pool area that is small size and nice for toddlers. I'd be... more

This is a large, fairly new hotel in the West Dundee/Elgin, IL area. The rooms are quite nice and spacious. The staff is helpful. The beds are comfortable and has 4 pillows on each bed. There is a Continental breakfast provided with the room rate, and is adequate. There is also a small restaurant that serves a full breakfast. There... more