Convenient location off of the highway, the staff was helpful with directions to nearby Millikin University. Nice breakfast. Still have old tube TVs but big selection of channels. Would stay again if my son chooses Millikin. Price was reasonable. More

good friendly service, very good breakfast. lot of pillows. was close to many good places to eat. works perfect for business. More

I stayed at the Country Inn and Suites recently, having prepaid for my room. The only problem was, I accidentally registered for the wrong weekend (and didn't find out until I arrived). Upon arrival, the lady behind the counter chuckled and quickly changed my reservation. I was completely impressed by their willingness to accommodate me, and the hotel was wonderful... More

I make many trips each year to Decatur, Illinois to visit friends and family and have adopted this hotel as my personal favorite. The hotel is recently updated with all the amenities, internet, pool, fitness center, free breakfast, etc. What I think sets this hotel apart from the competition is the employees. Everyone I have encountered here seems to genuinely... More

The way I judge a hotel is by the smell when I walk in the front lobby. This lobby was neat and clean and had a little bit of a bleach smell since the pool was close by. And the next thing I look at is the staff at the front desk. Dee was our point of contact and was... More

We have stayed at this same hotel one day in aug for four years now, and it is so pleasant to see that it maintains an excellent level of customer service every year. The rooms are clean, pool area is clean and functional, Staff is very pleasant and service oriented, We were talking to another customer in the hot tub... More

My fiance and I recently stayed here for a friend's wedding - just one night. While it wasn't the most modern room, it was very clean and had a good amount of space; the bathroom was spotless. The employees were friendly. The breakfast was OK - what you would expect from a complimentary breakfast. My fiance loved the waffle maker;... More

Walk into the Country Inn and Suites by Carlson to a lobby with a warm, glowing fireplace, study with library books, coffee, tea, midday fresh baked chocolate chip cookie, and small computer table. The desk agent greeted me with a hugh smile, had my reservation completely correct (no feathers), and made me feel special and welcome. Lovely, helpful woman (D.... More

While the hotel was nice and fairly clean, I would not recommend staying here. I returned on my third night at the hotel to find my toiletry kit was missing medication I had brought with me. Nothing I can prove, but it is the first time in years of this has happened. Even though I requested a different maid It... More