We had a gift certificate for this hotel. I booked this through their main call center- our gift certificate was for a one night stay in a celebration suite with a romance package. Because I called the main call center, they told me that they couldn't add the package, and that I would have to call the hotel itself to...
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We apologize that you were disappointed with your stay with us. We have used this isolated incident as a training tool with our team to ensure that we make every effort to accommodate every request and exceed every customer’s expectations. I apologize that we no longer offer the romance package due to our liquor license constraints. We, as a team,...
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Used this hotel for the 2nd time when going to the Woodstock 5K Cancer Run/Walk. Great location to high school, shopping and browsing. Only problem was the hot tub was not available either day. Would have been nice to relax and sooth aching muscles. Need to keep the cookies till later in the evening and also make sure the soda...
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We are glad you enjoyed the location of our hotel. We are sorry that you were unable to use the hot tub. It was in working order when you were here. From time to time, people push the emergency shut off button in, adjacent to the hot tub, to turn it on; the button needs to be pulled out as...
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Hadn't stayed at the Country Inn and Suites in Crystal Lake for over a year. Had stayed there all the time and after a couple visits with the grandchildren and both times the pool not available and the room rates the same as the Holiday Inn in town, started staying at the Comfort Inn across the street. Found a great...
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Dear Minnes0ta,
We appreciate you takin the time to review your recent stay with us. The team and myself are glad you were comfortable and you enjoyed your visit. I apologize that you were unable to use the swimming facility. We have the swimming pool area in tip top shape. We hope you will come and join us again soon....
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This was our 3rd stay in a Country Inn and Suites and we were very satisfied with our stay. The room was very clean and comfortable. The staff was very pleasant and helpful. The breakfast was great. All things that we have come to expect from Country Inn & Suites. We would definitely recommend staying at this location.
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Dear Oscar,
From myself and the rest of the team, thank you for you kind review. We take pride in our guest's comments and strive for an exceptional experience. We are glad we were able to deliver upon your expectations. Thank you and we hope to see you soon.
Warmest Regards,
The Country Inn team.
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We just returned from staying one night at Country Inn and Suites and I was quite surprised how nice this hotel was. I am generally not a fan of Country Inn and Suites because of past experiences and dated interiors but this one was very nice and has changed my opinion of Country Inn and Suites. The employees that we...
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Dear JanGirl,
Thank you for writing posting a review on Trip Advisor in regards to your recent stay in March. We are always looking for ways to increase our guest's experiences, and utilize the feedback to make the appropriate changes. Again, thank you for the review and we are glad to hear that you had an enjoyable experience. We hope...
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We stayed here while visiting extended family. Will try the Holiday Inn next time!
We were quite dissatisfied with our stay. We were kept up all night with the person in the next room snoring. We could hear EVERYTHING... (and I would say they were very quiet, considerate people)....we could hear them turn on and run their shower, t.v. noise,...
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Dear Jaoci,
Thank you for taking the time to review our hotel. We appreciate the feedback that you have provided for us and apologize for your less than desirable experience. We have made numerous changes within the hotel that you will find most beneficial to you and your family. The pool opens and closes at its posted times and most...
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We have been staying at this hotel since September of 2009 (a total of 4 times in the past year). It is convenient to Fox River Grove, Norge Ski Club. The lobby is welcoming, the staff very friendly and helpful, the rooms are clean and comfortable. The complimentary breakfast is wonderful (one of the best variety of foods I have...
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I have stayed here a number of times for extended stays while travelling for work. It is a good option if you need to be west of Chicago in Illinois.
For the price it is pretty good and they are busily upgrading the rooms and property. It is in Crystal Lake which amazingly is the biggest town in McHenry county...
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Stayed 7 nites -up at 5am in at 10pm long days! 2nd night 10pm, found the maids blew us off. No, we DIDNT leave the do not disturb sign out. Called front desk they were surprised. 3rd night came in exhausted. Found elevator broken. It was the weekend - never got fixed rest of our stay. We left Mon Labor...
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We decided to stay here after getting fleas last year from another hotel in town. We usually find Country Inn & Suites to be decent and this was no exception. Beds were reasonably comfortable and there was adequate space on the bathroom counter and in the clothes closet, all of which are important to us. We were surprised that there...
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