The Staff went the extra mile to accommodate my needs. Samuel, the valet, had my car available each morning without reminders and the front office and bell staff was just as exceptional. My wife enjoyed the convenience to shopping on the magnificent mile and was able to return to the hotel multiple times with bags and bags of Christmas presents...
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Dear Vacation-Advocates,
Thank you very much for selecting the Hilton Suites Chicago for your stay in the great city of Chicago. Inam glad that you had the opportunity to enjoy your stay with us and the proximity to the Magnificient Mile. The hotel is perfectly located in the center of where it all happens, shopping, dining and other activities that...
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I stayed at the hotel on a long business trip. It should be a pleasant stay if I did not encounter the following :
1. unpleasant staff at the front office who are arrogant and impolite. The hotel should terminate this kind of people if they want to maintain their business.
2. have to send my laundry to the front...
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Dear DYGARTINI,
Thank you very much for your feedback, I apologize for not meeting your expectations and I am certainly equally disappointed that our service was not up to our usual standard. Guest satisfaction is very important to us and I assure you that I will follow-up with our team to see what happened. We like to be known for...
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We spent the Friday after Thanksgiving shopping on the Magnificent Mile and chose the Hilton Suites primarily for the price. It was the cheapest all-suites hotel and we were very surprised and impressed. The entire staff was very friendly and helpful, especially allowing us to check in early.
The hotel is less than a block from Michigan Avenue which was...
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Dear Estes K,
Thank you very much for your review. We appreciate you selecting the Hilton Suites Chicago while visiting our great city over Thanksgiving. I am very pleased to read that you enjoyed your stay with us. It is our goal to make our hotel the home away from home for all our guests. It is also nice to...
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If you are looking for an affordable place to stay that is in the center of the action, this is it. The hotel is just blocks away from Michigan Avenue and all the big department stores. The room itself is average. We booked a suite for 3 nights and the pullout sofabed is extremely uncomfortable. The mattress on the sofabed...
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Dear Eframp,
Thank you very much for taking the time to tell us about your experience with us. The feedback from our guests is very important to us and I assure you that I always share the comments received with our team members. I am pleased to say that safe will be instralled in our rooms over the next few...
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This hotel is in such a great location with 1/2 block access to the Magnificent mile and great shopping. Great value when compared to surrounding hotels.
The high speed Internet sucks though but with everything around you who needs high speed anyway.
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Dear ggilmour,
Thank you very much for staying at the Hilton Suites Chicago. I am glad that you were able to enjoy our hotel and our great location next to the John Hancock building, steps away from Lake Michigan and 1/2 block to the Magnificient Mile avenue. On the high speed side, we are very close to complete our upgrade...
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I stayed here for a week in early november while in town for business. Overall nice experience as you would expext from a hilton. Perfect location on magnificent mile with a friendly staff, clean large rooms, and a nice gym with a view.
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Dear Candice 123,
Thank you very much for staying with us at the Hilton Suites Chicago. We appreciate your feedback and we are delighted that you enjoyed your stay with us. I am glad that you experienced first hand the friendly service provided by our team, it is always rewarding to hear from our guests. Our location near the John...
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Magnificent Mile is around the corner, Rush Street just a few blocks, great restaurants, theaters - all here. Delaware is quiet, rooms are well insulated. Nice restaurant and bar on property. My suite was big but not extravagent, desk and chair were first class.
I would return for business, and would happily bring my family for a weekend.
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Dear Pedalboy,
Thank you very much for staying with us and thank you for taking the time to tell us about your experience at the Hilton Suites Chicago.
Many of our return guests appreciate the same points that you mentioned, our location around the corner from Michigan Avenue next to the John Hancock building and a few blocks away from...
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It's difficult to not have high expectations for this hotel when you see "Hilton", "Suites" and "Chicago Magnificent Mile". Overall, our six night stay was very good. Top kudos go to its location right off Michigan Ave with all the designer stores and across the way from the Hancock Tower with its great Rainbow Room and views.
As for the...
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Dear mboileau,
Thank you very much for staying with us and being a loyal Hilton Guest. I appreciate the feedback that you give us and I apologize for the service issues you experienced. The satisfaction of all our guests is very important to us as we pride ourselves in creating an experience that will make our hotel your first choice...
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The Hilton Suites is very well located. Within walking distance from the Magnificent Mile and close to several great restaurants and shops, it's really a no-brainer. Parking is expensive, but that's true anywhere in Chicago. Rooms are clean and well-thought out.
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Dear Shanoa,
Thank you very much for staying at the Hilton Suites Chicago and thank you very much for taking the time to tell us about your experience with us. We appreciate hearing from our guests as it is most rewarding for all of us to hear about guests enjoying their stay and our great location. We feel very fortunate...
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We stayed at this hotel 2 nights on June 2011.
1. Location- Located in an excellent place, very central, walking distance to lots of interesting points. Right next to Michigan ave.
2. The suite - Spacious, clean, equipped with a little kitchenette,nice living room, big bathroom
3. The hotel stuff – Those we met were laconic. Very correct, didn't really...
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Dear Noga,
Thank you very much for selecting the Hilton Suites Chicago while staying in Chicago. I am pleased to hear that you enjoyed your hotel room as well as our location. I want to apologize for the service that was not to our usual level of friendliness and welcome that makes our hotel " a home away from home"....
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726 Reviews
665 Reviews
