Upon checking in to the hotel the valet guy was rude and showed little concern for assisting us. I was on the 5th floor and had difficulty finding my room because the numbering makes no sense. When I finally found my room my keys didn't work so I had to go back down and get re-keyed. My fiancé and I... More

Have stayed at the Holiday Inn Downtown Chicago roughly every year for the past ten, and have never been disappointed. Located a short 2.5 blocks from the Union Station, south down Canal St., this motel is sits by itself on the west side, far from hotels in the Loop or along Michigan Avenue to the north. For those arriving by... More

The hotel itself was nice, although it did have a smell to it... something along the lines over stale air freshener. The pizza place next to it was extremely salty and the service was sub par too. My room was a nice size, average bed, tiny bathroom. I would recommend the hotel for sure, just note do not eat next... More

This is our third visit to Holiday Inn Downtown. The morning and evening concierge are very helpful and courteous. Sean is especially helpful and friendly. By now when we arrive they call us by name. When we ask for a wake up call, it's on time, ask for a cab, it's on time. All in all, a very satisfactory place... More

employees were outstanding service was above expectations room amenities needed attention and it was provided will be returning to stay again

Both the morning and the evening concierge were the best I've ever had. The most helpful, friendly staff I've had while traveling. Help me stow my bags on the way in and on the way out since the timing was out of alignment with check-in/checkout. First time in Chicago and they steered me perfectly for directions, bus numbers, train lines,... More

There is a package for $20, in addition to your room rate, that covers breakfast each day, as well as, valet parking ... the latter is about $30 - $40 elsewhere downtown. This was the bait that lured us in.The rates are very reasonable. It's not a 5 star hotel so there are llittle things that show wear and tear... More

I've had alot of business in Chicago the past 7 months and have been staying at this hotel almost every week. Every one of the staff is helpful and works to make my stay pleasant. They greet me by name as soon as I walk in the door on Monday. The hotel itself is a little above average. Prices are... More

The Holiday Inn downtown was very reasonably priced and the service was exceptional. Everyone there was friendly with the exception of Adrienne. She was disrespectful, rude, and downright mean. Everyone else was very friendly and eager to help including Alina, Dwayne the bellman and Dwayne the bartender. The food in the hotel restaurant was top notch. I thoroughly enjoyed my... More