The front desk clerk (Bianca) was very friendly and funny. She had some tips for us out of towners. We were assessed an upcharge for an extra bed instead of one king. I thought that was alot of money compared to what we payed for the room. The room itself was good. Clean, not huge, comfy.

I stayed one night on April 7th. I booked my room through Priceline ($66). Priceline reserved a smoking room with a king bed. I immediately sent an email requesting 2 dbls non smoking, then called the hotel directly the next day to makie sure my request was received. The reservation agent told me "No" but she would let the front... More

I have stayed here before and usually the service I get is exceptional. The desk clerk was very friendly. I get an 'employee discount'. My husband works for Hilton. The room was fine, it always is. I have to comment however, that the hotel assigned me a king bed and because I was traveling with my sister, I asked for... More

I needed a hotel close to the Megabus stop and this was ideal. The room was fine, clean and quiet. The valet parking was $36, typical for Chicago. But they didn't tell me that the parking lot directly behind the hotel had a special $20 rate for their guests. That could have saved me some money. I do not recommend... More

We took the train to Chicago and stayed in the Downtown Holiday Inn as it was just 2-3 blocks from Union Station. Great to walk off the train and right to our hotel without finding a taxi. Our room is fine. We booked a suite in order to have a fridge and microwave. There are 2 rooms, 2 TVs and... More

The good: clean room, quiet floor, great location. The Bad: Refused early check in when called, didn't even ask for reservation number. No check in available for Priority Card Holders, only one front desk person until check in line got really long. I being a Priority card holder with reservations stood in line behind people without reservations and they actually... More

this is the best place i have stayed in, in Chicago. friendly and always ready to serve.but they need free coffee in the am. Leon S

Excellent location for quick in and out stops back at "the room" while in Chicago. Staff is OUTSTANDING and friendly. Very responsive. Harold Rodgers was extremely helpful in several capacities, acting as our "Go To" man on several occasions. He was thoughtful and kind without being intrusive in any way, always on the look out for the best interests of... More

I really liked this hotel because it had very good access to the CTA and was 5 minute walk to the AMTRAK station. It was very convenient to get around town because the CTA station was literally within 1 block. The hotel itself seems a little older and not recently renovated. The hotel staff was adequately nice. The room was... More