The hotel is clean and the rooms are quite large. Staff were friendly. The breakfast and evening food selections were just okay but adequate. I had a difficult time getting a taxi each morning from the hotel so I just walked to a hotel around the corner and their bellman would hail one for me.

Stayed 2 nights in a 2 room king on the 12th floor. Very spacious. Nice having a kitchen and living room area. Noise was not an issue at all. Didn't have a problem with one elevator being out of commission either. Many choices for breakfast. Could use another waffle machine since they seem to be popular and you have to... More

I stayed at the Residence Inn for 5 nights in a studio on the 18th floor. Very comfortable room with a nice kitchenette area and a partial view of the lake. I was impressed by the service of the staff. Always helpful and courteous. Great location for walking around the shops and a taxi always available in front of the... More

Great Location, great View and extremely easy to get around in and out of the hotel !! Rooms sizes are compact but you can expect that in downtown Chicago... I stayed for 4 days including a weekend and totally had a lot of fun gathering the sights of downtown Chicago !!

Stayed for three days and ended up selling our house unexpectedly ( 500 miles away ) during that time. Staff was AMAZING with their support and assistance. Breakfast and evening meals were beyond our expectation. One of the friendliest hotels we have ever stayed at.

As other reviewers have noted, you can't get much better than this location for the tourist who wants to be downtown near shopping on Michigan Avenue and Oak Street, and taxis are easy to find here too. Great restaurants are within easy walking distance. If you have a car, be prepared for overnight garages nearby that are around $40. Street... More

We stayed here on a family spring break. It was nice to have an extra room to relax and not have to sit on beds. The location was great, on the north end of miracle mile, right by the Hancock and Cheesecake Factory. Only a couple blocks to Watertower Mall. We walked to everything, even Navy Pier, which was more... More

Perfect hotel for a couple's getaway or a small family. Located a short walk away from all the major attractions, it was nice to park and wander on foot. The only downside is the the parking rate in downtown Chicago is obnoxious.

We were visiting friends one hour north of the downtown area and wanted to spend a couple of night in the heart of the city. Having three children meant we wanted to be able to accomodate them and their needs. Essentially we look for cleanliness, a bit of space, smoke free environments, a food/kitchen area in the room (however small),... More