I chose this hotel because it was the best value available for a last minute booking. There were a few reviews here that led me to belevie this place would be suitable but not anything great. The negative reviews could not have been more wrong and every detail here could not have been better. I've rarely stayed at Hyatt hotels... More

This hotel is in an ideal location. It is nearly remodeled and has great new spaces and rooms. The gym and indoor pool is modern and fresh. Rooms are clean and nice. It is in the city so it occasionally can be loud at night. I stay here often and prefer it to many other options because of the service... More

The hotel location is great...just a short walk to Michigan Ave and all the shops, food, etc. Easy walk also to Navy Pier and right at Northwestern for any business meetings. The place is currently going thru some construction so the lobby area is a little confusing, and the bar/restaurant is closed. But the remodeled rooms were good...the staff very... More

I've stayed in Hyatt's before & typically have a good experience. However, this Hyatt has some major issues; only a few of which can be fixed. The hotel is undergoing construction, so I figured there would be some inconveniences when I booked it...nothing like what I experienced though. The front desk attendants were very nice & helpful. However, the sound... More

Why I like it: The location -- this is 1 block from Michigan Avenue The staff -- friendly and helpful The room -- very comfy and well equipped The price -- reasonable for the location and service Once the renovation is all done, with the full service restaurant, this will be perfect place to stay.

My mom and I were in Chicago for my niece's high-school graduation, and stayed at the Hyatt. My mom, who is 72, arrived well before me and checked in, but I didn't get a chance to see the room until that 11 p.m. that evening. She was very confused by --- and concerned with -- the shower, which, she claimed,... More

Pros: We were extremely happy with our room. We received a platinum upgrade to a corner king which was great - the room was spacious and beautiful. The new renovations are great. Check in was relatively easy and the staff were friendly. There were some issues with charges on our bill that shouldn't have been there, but Cindy in the... More

Wonderful hotel! They are just finishing up renovations and it is absolutely gorgeous! The staff is so friendly, talking with my children, very helpful as well. The valet, a bit expensive, but very nice, open and closes car doors for you, unloads and loads your luggage, brings luggage up to room for you, calls taxi for you! Great location only... More

Our room #1407 faces St Clair Street. My husband and I are very sensitive to noise and we hardly noticed any ambulance sirens during our three-night stay. NOTHING like staying in midtown New York. The insulation within the hotel is also very good. The room is spacious and everything is new. Nice comfortable beds. Concierge is particularly helpful. They print... More