We arrived today, looking forward to a wonderful weekend of Christ,as shopping. The Westin location could not be better. Check in was quick and friendly. That's where the positives end. The first room had a door that would not close. We were relocated to another room, that was much smaller ans had a lovely view of a brick wall from... More

Stayed at the Westin on Michigan Ave. while visitng Chicago, over the Magnificent Mile Light Parade Weekend. The rooms are SOOOOO noisy! All rooms with a Michigan Ave. view are "connecting" to the next room. That connecting door did absolutely nothing to muffle the sound of your neighbors in the next room. We had a family in the room ocnnecting... More

Wow, talk about customer service.. With family in tow, I checked in assuming I had a reservation. I did have a reservation, but it was for the week before. So with the computer systems done, and a long line behind me (and a tired family of travelling), Nurper Oztok did the right thing!! She made sure i had the room... More

This was he worst hotel experience I have ever had. The staff was more interested in telling each other stories than even acknowledging the clients. When you entered the hotel, most of them would be standing around chatting with each other. Didn't even bother to answer questions. The hotel itself is dirty and falling apart. I have stayed here many... More

As a platinum Starwood Members, we just completed our third stay at the Westin Michigan Avenue Hotel. As a Starwood Member, you have several hotel choices when staying in downtown Chicago: Westin River North, Sheraton Chicago, W City Center, W Lakeshore, Four Points, and Termont Chicago. We have stayed in all of these SPG properties except the Termont (which is... More

I generally enjoy being at the Westin, and this time was no different. The proximity to the Apple Store and Best Buy were quite useful, and I walked to the office at the Merchandise Mart in the morning, stopping at the Starbucks along the way. I was treated well, and had a spacious room. No complaints here... Ooh - and... More

Attended a conference in this Westin in August, 2011. I was expecting more from this brand. There is a good fitness center, but no pool/sauna/hot tub. Valet parking is your only option at $55 a day. The room was clean, the staff friendly and helpful, however, the walls were extremely thin. At night the goings-on next door were plainly audible.... More

I recently finished a stay at the Westin Michigan Avenue. This was the third time I have stayed at this hotel. This was the best of the 3 stays. The checkin was fast and friendly. We stayed in a Crowne Suite. This suite was huge. The suite was on the corner of the building allowing you a view of both... More

The location worked very well, and my room was clean and quiet. However, the decor was tired compared to other Westins, and the amenities were fewer or of lesser quality. The pub restaurant downstairs doesn't serve the typical health-focused Westin menu, and the quality of room service food was poor (e.g., my oatmeal arrived cold). One morning I opted for... More