The room was average. The bathroom was tiny and the water did not drain. It was very warm in the room because the thermostat did not work. The worst part was the $57 we paid for parking. Fortunately, we did not spend much time in the room. We stayed there on New Year's Eve, so we were out most of... More

We stayed just one night a few days after Christmas this year, and had a very comfortable and pleasant stay. Aside from the overnight parking being on the expensive side (~$60/night), we paid a fair price for our room. All of the staff was friendly and knowledgeable, with the exception of an older guy in the lobby helping with bags.... More

I've stayed at any number of places in downtown Chicago so to better enjoy the fine dining, clubs and plays...but I was really impressed by this newly refurbished Westin. In addition to it being right in the middle of the action (across from the Hancock Building), they featured a weekend rate of $109 which included parking (a $57 value in... More

An older Westin but very nice. Super customer service. Good restaurant with good service also. More

We've stayed here multiple times and always enjoyed it. All Westins have amazingly comfortable beds and bedding. That is my favorite part of any stay at the chain. The Michigan Avenue hotel has a fantastic location if you want to shop or spend time at the lake side or Navy pier, etc. We stayed on the club floor this time,... More

The location of the westin Michigan avenue was great, but any other than that I would not recommend this hotel. The lady who check us in was rude and very unfriendly. The other staff we ran into were on the other hand very nice and polite. Our neighbors were very loud and obnoxious well into the night. More

My husband and I booked a room here for New Year's Eve. We found the hotel staff to be very friendly and accomodating. The hotel is beautiful, perhaps as a result of a recent renovation. Our room was very comfortable and we loved the nice linens and pillows. The bed was super comfy! This is the perfect place to stay... More

Me & three of my friends stayed in a hotel room - they didn't even have a pet fee!- They brought a portable fridge to the room, which was really nice. The hot tub stayed open until midnight, we took full advantage. Also, they let us check in early & check out at 2pm the next day. We also ate... More

We got a great deal here for New Year's Eve. It's right next to the Hancock Building so it was a fantastic location. It felt awesome to just walk outside and immediately start shopping on Michigan Avenue. The decor of the lobby was nice, and I enjoyed being able to get Starbucks coffee from a cafe downstairs in the lobby.... More