I have stayed at this hotel several times, the last time being a few years ago when it was quite nice. It’s not what it used to be and needs a renovation and some service improvements. Good points: Location is superb. Guest room was spacious and had in-room coffee. Television was enormous. Room was equipped with an ironing board and... More

An excellent spot to stay in Chicago. Right on Michigan Ave, close to the lake, close to Rush street. Lots of shopping, restaurants, theatre (we saw Million Dollar Quartet at the Apollo - wow!) and lots of sights. A very comfortable room, good staff , we will be back. Didn't try their restaurant, but that was just because we were... More

I stayed at the Westin on Michigan Avenue with my parents when visiting Chicago in 2002. It is a fantastic hotel, with modern decor and absolute high class service! From the moment you enter the lobby you immediately feel the Westin touch. The front desk agents were competent and professional and I will never forget the impact the Doorman had... More

While I usually stay in the other Westin (River North) because it's closer to where I do business in town, that was all booked up this time. And I'm glad it was, because the Michigan Avenue location is vastly nicer than the River North. Loads of great restaurants and shopping nearby. Make sure to hit Ditka's for the Pot Roast... More

recently visited the westin chicago on a family trip.myself,wife and our grown children for my wifes birthday.i booked 2 rooms and when we arrived they gave us 2 adjoining rooms,which worked really well. hotel was spotless and we had no complaints at all,from doorman to bellhops to desk clerk,all went out of their way to accomodate.we will definitely stay again. More

Our son just got married on Michigan Ave. so we stayed at the Westin for two nights with my 93 year old mother. The Bridal party was in room 1100 and 1102 which have great views of Michigan Ave. We stayed on Fri., Jan. 20 so we experienced the snow storm and Chicago streets that were not cleared! The Doorman... More

The room was average. The bathroom was tiny and the water did not drain. It was very warm in the room because the thermostat did not work. The worst part was the $57 we paid for parking. Fortunately, we did not spend much time in the room. We stayed there on New Year's Eve, so we were out most of... More

We stayed just one night a few days after Christmas this year, and had a very comfortable and pleasant stay. Aside from the overnight parking being on the expensive side (~$60/night), we paid a fair price for our room. All of the staff was friendly and knowledgeable, with the exception of an older guy in the lobby helping with bags.... More

I've stayed at any number of places in downtown Chicago so to better enjoy the fine dining, clubs and plays...but I was really impressed by this newly refurbished Westin. In addition to it being right in the middle of the action (across from the Hancock Building), they featured a weekend rate of $109 which included parking (a $57 value in... More