Beautiful lobby; clean, attractive rooms; helpful, friendly staff (Adrian and Tony). Lobby got a bit crowded in the morning when everyone is trying to have breakfast at the same time.

I really appreciated the very helpful staff. Tony and Juan were very friendly. A helpful staff makes all the difference!

Fantastic staff, incredibly comfortable beds, great location in an amazing city.

I picked this place out from a last minute deal on the Hotel Tonight app (I'm keeping the rate I paid confidential as I know it was a great 'last minute' deal and don't want to discount the value of their typical rates) and it worked out perfectly. I had been spending time downtown and hopped on the brown line... More

Everything about this hotel is lovely. It's charming and quiet, with a touch of elegance. The staff are very friendly and the rooms are delightful. Definately recommend this hotel for anyone who want to be where everything is. Everything is walking distance. The maid service is very kind also! Milly (one of the people who cleaned our room) was very... More

Our day started with meeting Tony, an extremely personable & knowledgeable concierge. Everyone who worked there was very helpful. They have a small menu with great prices for when you need something to eat and don't feel like leaving the hotel. Easy to get to the park, and downtown. The street was quiet and we enjoyed our stay very much.... More

My daughter and I spent a wonderful ten days (and nights) at "The Willows".We enjoyed the neat hotel in a very pleasant neighbourhood. As tourists in Chicago we were very glad to be able to reach all sights without any difficulty.The hotel staff was extremely friendly and eager to help. The (complimentary) breakfast was more than sufficient to start a... More

A larger group of 14 of us came in for the weekend to see Chicago and a Cubs game and couldn’t have been happier with this hotel selection. The location of the hotel was great…it was just off one of the main streets but near plenty of stuff to do and only a short walk to Wrigley Field. The hotel... More

This hotel is an excellent choice if you want to be removed from the Loop and Magnificent Mile crowds, although you're an easy bus ride away from those places. This is in a beautiful residential neighborhood without any touristy vibe (I'm a former Chicagoan and I prefer this), close to the lake and Lincoln Park, including the zoo. It's also... More