The website showed an upscale hotel with very nice rooms. Our room was very very small. We had to lift our suitcase over the bed because there wasn't enough room to wheel it to a space large enough to open. Sitting on the end of the bed my knees almost hit the dresser. The furniture was chipped as were the... more

When reading reviews of the hotel in deciding whether to book or not, I was concerned by a couple of the less favorable reviews. However, we went ahead because of the location and the good rate we received. We were not disappointed! We were fortunate to receive an upgrade to a suite which was spacious with all the amenities as... more

I have stayed with a friend at this hotel several times and each time I am more pleased than the last. Other than my own home, this is where I sleep best. This particular visit led us to try the new restaurant on the premises which we named "OH MY GOD" because everything tasted amazing and those were the only... more

We just returned from a stay at the Raffeallo. The room itself was a very nice size. We did sleep well. The beds were very comfortable, and I think this may be the quietest hotel in which we've stayed. We were disappointed in two areas. First, the front desk staff was not very helpful. We tried to call multiple times... more

Raffaello Chicago is a mall hotel located one block from the la ke and two blocks from michigan Avenue. Clean and beautiful rooms. more

Great location next to John Hancock building and a block away from great shopping. Good sized room, with microwave, large flat screen tv, dvd player. Small but great fitness center. No free wifi but able to print boarding pass for free in business center. more

Let me 1st say that the customer service was excellent from the manager to the maids and doormen. We had room problems. Traveling with 2 teenage boys- 6'tall, we called several times to be sure the room had queen beds not doubles. got different stories and finally assured the website was wrong and they were indeed Queens. 2- 6' tall... more

First, I want to echo other reviewers in saying the location was great. But for the money - I will not stay here again. I travel often and usually stay in 4 - 5 stars properties. The Raffaell is a boutique hotel with very few things to offer other than the location. No restaurant or bar on site. In room... more

Excellent location, right next to the Handcock Observatory and a few meters from the Magnificent Mile, the Raffaello Hotel was a very nice surprise. We have to mention the excellent cafe at the ritz carlton across the street where we had very good dinners and breakfast. more