Awesome hotel. Excellent design, staff, and cleanliness.
- Ambassador East Hotel Chicago
- Hotel Ambassador East
- Ambassador East Chicago
- Ambassador East Hotel

Awesome hotel. Excellent design, staff, and cleanliness.
Thank you for the great review! We are thrilled that you enjoyed your stay at PUBLIC and look forward to welcoming you back!
Warm Regards,
Peter Walterspiel
General Manager
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In any business, you have 45 seconds for the wow! factor to set in, our wow! factor was
on target @ Public Chicago! We enjoyed a celebrity suite, for a couple of evenings during a recent trip to Chicago, what a great experience...
Peter & the entire staff were pleasant and professional, the rooms very clean and comfy...
I'd say...
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Thank you Paolo for the amazing feedback and for visiting us while you were in Chicago! We look forward to your next visit.
Warm Regards,
Peter Walterspiel
General Manger
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The website photos of the hotel were gorgious. Hence, I was quite disappointed at my upgraded room. The design was totoally cool, but the quality of the renovation was below average. Looking at the pictures, and the 4 star hotel rating, I thought the room quality should be similar to W hotel. It was not. The bathroom for example, was...
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Thank you for staying PUBLIC and providing us with your candid feedback. We apologize that you were dissatisfied with the size of our guest bathrooms. Due to the historic nature of our building, during our renovation we placed emphasis on preserving the buildings backbone. This involved maintaining the original structure of our guestrooms, which includes the bathrooms. However, we were...
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Got it on Priceline for $100 a night, which is a GREAT deal. Hotel is really nice. The bar in the lobby gets very busy on friday/saturday nights which is very fun, but far to expensive.
Thank you for the great review! We were happy to have you as our guest at PUBLIC Chicago and hope to welcome you back!
Warm Regards,
Peter Walterspiel
General Manager
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Public is stunning. The overall aesthetic of this hotel is spot on. They took a very old hotel and have added the perfect touches of contemporary design. The rooms are not large, but really comfy, and again, the design is perfect. The location was great for us. We walked to Watertower, bars, dinner, and it's close to the beach as...
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Thank you for the fantastic review and for choosing to stay PUBLIC during your recent visit to the Windy City. We loved reading your feedback and having you as our guest! We look forward to welcoming you back!
Warm Regards,
Peter Walterspiel
General Manager
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My office is one block away from Public/ the old Omni Ambassador East and I camp out here all of the time. Great chill place with all of the business amenities and social perks that you need to make yourself and company comfortable. Lunch and dinner service is impeccable. You can almost feel ghosts of past. Thankfully, not mine...
Happy to have you in the neighborhood! Thank you for taking the time to provide us with your feedback and a great review. We look forward to continuing to host you!
Warm Regards,
Peter Walterspiel
General Manager
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Walking in with 6 bags in tow, there was only stairs up to the check in area, ugh. No help from door man, we dragged our bags up. While the front desk woman was obviously waiting for someone to pick up on the phone, we waited as she left a message - then as she went back to grab some...
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It was unfortunate to read that you did not enjoy your stay at PUBLIC Chicago. However, we do appreciate you taking the time to provide us with your feedback and photos from your recent stay. At PUBLIC Chicago, we believe that service matters most and will make sure the service issues you shared are resolved. We are also disheartened to...
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Came from across the map early, and was told before I booked that I would be able to check in early, long behold, as soon as I arrive at 9 am, they tell me nothing will be ready until 3 pm.... Chicago isn't bumping like that I know... Never in my life as a travel agent have I had this...
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We apologize for the inconveniences you experienced during your visit to PUBLIC Chicago. Although we always attempt to accommodate requests for early check-ins we cannot guarantee them since our posted check out time is not until 12 PM. We do encourage guests seeking an early check-in to call us the day before arrival to inquire about the possibility.
Warm Regards,...
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We recently stayed at Public Chicago for 4 nights (we: two adults, one 11 year old girl).
This was our first time in Chicago, and we had done a lot of research. Our choice finally came down to 4 nights here at Public, and 2 nights at Trump Tower.
We did not regret staying at the Public - we had...
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We thoroughly enjoyed reading your review and thank you for sharing experience. Most importantly, we were thrilled to read that our staff left a great impression on you and your family and will make sure to share you feedback with them!
We look forward to your return visit!
Warm Regards,
Peter Walterspiel
General Manager
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This hotel has raised the bar in Customer Service. Staff do not see any problem in making things right. Sooo welcoming and friendly. Enjoyed the library and cafe on the main floor. Everything so sparkly clean. A place we didn't want to leave and will definitely return to. John
We were happy to read that you enjoyed your stay at PUBLIC Chicago and will make sure to share your comments with our staff! Thank you for such a kind review and we can not wait for your return visit.
Warm Regards,
Peter Walterspiel
General Manager
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