Overall, this is an attractive hotel in a nice Chicago location. The poor rating is a result of the condition of the room when I arrived. I checked in fairly late, after a day of travel. My biggest surprise (or shock) was finding the bathroom door nob covered by a condom. The bathroom did have bath towels, but no hand... More

Premier location on Michigan Avenue. Great old building. Attentive service. But there is alot of competition in this 4-star category in Chicago. The rooms are small, but nicely done and very clean. I was recognized at check-in as a Priority Rewards Platinum and told I had a "special" room reserved for me, but then found out when I got upstairs... More

I have stayed at many hotels, I have to say I expected more from this hotel. Upon check-in there was VERY little seating anywhere in the lobby. Also this presented a problem at check-out, as we had to check our luggage when we had to leave our rooms upon check-out the last day. We had about 2 hrs to fill,... More

Great location on the magnificent mile. Good hotel. Nice room although a bit small, newly renovated, comfortable with classy decor. Excellent service. We couldn't find our way back to the hotel after parking our car in a nearby garage but somehow found the back door. It caught the hotel staff back there by surprise but they were very friendly and... More

Stayed here four nights, my third stay. The IC is still a good hotel, clean room, nice bathroom, a gym. Staff also very friendly and alert. But it's not sticking out anymore. Quite some chains that give you a modern room with a fresh look ... The IC is a bit stuck where they were 20 years ago while the... More

It's hard to go wrong with an InterContinental Hotel and the Chicago Michigan Avenue location is no exception. Service is what stands out from the moment you drive up to check out. Get used to employees who look you in the eye and know what you need, even if it's just a friendly hello. The rooms are well appointed. Perhaps... More

I stayed at the Intercontinental Chicago for a conference in January, 2012 for 3 days in a room in the main tower. I was initially impressed by the quick check in service, although it was a busy period. Subsequent calls (to get a TV remote that worked and to order wake up calls) via the "instant service" button on my... More

Great historic hotel. Big rooms. Pool is under renovation. Great MJ steakhouse and wine bar in hotel. More

August 2011 - business stay for a week. Perfect location on Michigan Avenue. Room was outstanding since I had a view of Lake Michigan and South Michigan Ave from the 26th floor. Indoor pool was excellent as well as access to Lakeshore Drive / Navy Pier to run every daily. Very impressed. More