My 12-year-old daughter and I stayed here in October for a dance competition (very convenient - held right in the hotel). We were very pleasantly surprised at how nice the hotel was! Service was excellent - everything from the front desk people, to room service, to the gal who brought us an emergency sewing kit when we needed it! Additionally,... More

Had a meeting at McCormick Place and decided to stay at the Hyatt Regency for convenience. Should've picked one of my old favorites downtown. This hotel is horrible. Mattress was the worst I could remember in quite some time. The rooms were cleaned at all hours - 5pm one day, 7pm the next day and one day, not at all.... More

Stay was fine but my colleague needed to check out early so didn't check his bill throughly. We have been overcharged some $308.00 including $125 for self-parking when we didn't even have a car, which is not usually a problem with most hotels that we use such as Intercontinental and Hilton we can usually get a credit with a quick... More

The hotel itself was great. Staff was very helpful and friendly. Front desk staff could not have been more pleasant. The one flaw was that the room needs a good deep cleaning. There was a considerable amount of dust on wall fixtures. The lights in the bathroom looked like they hadn't been cleaned in months. There was mold under the... More

Travelled here on business. I frankly expected a little more than I got. Booked a "suite" at more than double the deluxe room rate, with a sitting area. What I got was 2 rooms where they had knocked the wall down, and put a dated, nearly tacky couch and cheap coffee table opposite the bed. I would NEVER invite a... More

I stayed here for 5 days in September as part of a sightseeing holiday. The hotel is in a good location it is not right downtown but you can walk it in about 30 minutes or there is an 'L' train station nearby. The hotel staff here were extremely helpful and friendly. I spoke to Erik at the front desk... More

The furniture in our upgraded room reminded me very much of the rental furniture I had in my first apartment, complete with nicks and scrapes. The bathroom door would not shut. The closet consisted of a curtain. Plenty of electrical outlets on the desk though. Our upgrade got us, at floor 16, above the clutter of close by building so... More

I stayed there for a couple of nights on a recent business trip to Chicago. I had got a great deal on Priceline. The staff at the reception were very courtious. Shirley, at the front desk, gave me an upgrade. The room was on the 28th floor and provided a magnificient view of the Chicago skyline. The food at the... More

Whlel the hotel is very nice appearing, I found several things wrong which should have been addressed by maintainance and housekeeping. the furnishings wer excellent, the bed fairly comfortable, but the sheets were too short, The top sheep was tucked in such a manner that when the bed was turned to sleep in, the sheets came loose and were wrinkly... More