Staff was very accommodating during our arrival. The room was spacious and modern with a large flat screen TV that swiveled. The bedding was of a nice quality and the bed was comfortable. I liked the decor, which was modern with touches of quality. The hotel is suitable for large conferences, so it takes some walking to find your way... more

Everyone we encountered was very helpful. The room was clean and updated. The hotel couldn't have been in a better location. One block from the Magnificent Mile and about 2 blocks from Navy Pier. Perfect location to everything. The only thing that was confusing about the hotel was where to check in, there are east and west towers. A bit... more

Poor experience for the expense. I attended a conference and my husband accompanied and stayed 4 nights. Room is regular nothing fancy hotel room. My husband found a bug in his salad at Bistro 51 in the hotel and then on last morning, found another bug in his bed. Lighting is poor. Bathroom is small. Sound travels. Location is good... more

My son ran in the marathon, so we wanted to be close to the action. Hyatt fit the billl. Great location. Downtown and close to all attractions. Walked eveywhere. Can not complain about location. The Hyatt did not live up to expectations. Long lines to check in. And once checked in very disappointed. Housekeeping was bad. Rooms smelled bad and... more

I've stayed at this Hyatt for almost 30 years and have seen it through many renovations and changes. It's a good downtown hotel with convention and catering facilities, and a very busy lobby area where you can still find people when trade shows are in town. Paid internet. Convenient to Michigan Avenue; some nice views from higher floors. Can be... more

We stayed at the Hyatt Chicago Marathon weekend. The hotel itself is extremely huge and was very busy because of the Marathon. We booked on Priceline and got a phenomenal rate. Checking in at 7:00 on Friday was very busy and we had to wait in line around 15 minutes. Check in went very fast once we reached the counter,... more

Was here for a conference for two nights, and the location was great, but I think it's just too big a hotel to be really outstanding. First of all, the rooms need better lighting. Even with all of the lamps on (there's no overhead lighting) it felt really dark and drab. Also, my room was supposedly a non-smoking one, but... more

My husband and I stayed at this hotel while traveling to Chicago for pleasure. The hotel is well located directly off of the Magnificent Mile. It is a bit of a walk from the blue line stop (if flying into O'Hare), but not too bad. The hotel was nice, and we were received excellent service. more

This hotel is fairly expensive, which I expect given the excellent location. They should REALLY do something about the sound transfer between rooms, which is absolutely atrocious. As I sit typing this at 4AM listening to the people talking (in conversational tones) in the next room. I have been awake for the past two hours, ever since the occupant came... more