We chose the hotel for its excellent location and it is certainly positioned in a beautiful spot. Everything terribly out dated and in major need of renovation. Bathroom water ran all night which I actually fixed myself several times before someone came the next morning. They arrived at 9am just as we were readying for the day. Cleaning people knocked... More

I was in Chicago on business for one night. The hotel was easy to get to from Midway Airport, and it was within walking distance to the places where I needed to be. It was clean and comfortable, and I got a good deal. People who are into totally modern furnishings would probably not like to stay here. The historic... More

We were given a great room with a view over the lake. The hotel is brilliantly situated within walking distance of the art institute, the arctitecture place and also the Willis tower. Not to mention the lake, the shops, the Loop - an ideal location and the staff are excellent. The security guard happily volunteered to show us Al Capone's... More

I thought all hotels had free internet. This one was charging $10 for 24 hours of use in the room, and $7 for use in the lobby. I had to go to a DQ around the block to use free internet. The bed was horrible, could feel the springs. The room in general needed some major updates, like new baseboards,... More

I live in Chicago and had family come in from out of state, small town and wanted a city experience. Found Congress Plaza had great rates during their stay and was in a great location. Due to another Tripadvisor review that encouaged to ask for a room with a view on a higher floor, we did so, and they were... More

I paid $150+tax for a 2 bed room at the Congress Plaza Hotel. For where it is, it may be an OK price, but it was very old and run down. The staff were awkward and just seemed to want tips. The whole placed smelled funny, everything in the hotel was SUPER spread out. Our room looked like it hadn't... More

Grand old hotel showing a bit of her age but I happen to like that. Quite a bit of history there and with a little imagination you can picture her in her prime. Location is outstanding and the price was great for Chicago standards. Outstanding view from my Lakeview King room. Request a high floor. Some downsides- thin walls so... More

The suite wasn't the "suite" we expected; composed of 2 bedrooms with 2 double beds in one and 1 king size bed in the other divided by a squeeky door between the 2 rooms. The decor were very old and odd looking, wall paint was chipping. The only plus is, the hotel is right across the Millennium Park, unfortunately our... More

Take it back, the one is for the location. Old which is no problem. Huge room, large closet. We had lake shore view. Let's see, just spent two days there. Biggest problem was lukewarm water, really, no hot water for shower or sink. I'm way past taking cold showers. There were no hand towels or wash cloths. I turned on... More