Stayed here for a family getaway. Great location and handy for family suites. Rooms are quite dated. Services are limited and restaurants mediocre ( although bar friendly and good prices) Rooms are clean but very basic lakeside room worth it with fantastic views! we enjoyed ourselves very much.

I guess the only really good thing about this hotel is the location, it is within walking distance to Millenium Park and Chicago Art institute. And not far from the museums. The rest is not a big deal the rooms are just ok, and hotel in general is just odd

I had a decent stay. The bathroom was a little beat up (some cracks in the tiles and worn out wallpaper) but still clean. The shower worked fine, the sink drained, toilet flushed and plenty of hot water. Overall, the room was clean and the housekeepers were very nice! The temperature in the room was good. Didn't see any bugs... More

I had no choice because we were having a presentation for about 300 medical professionals here this weekend. What a terrible mistake! To say that the hotel has clearly seen better days is an understatement. The staff is rude and uncaring. After checking in, I entered my room and found someone in bed. Yikes! My next room was a dump.... More

This was an experience. i checked in and went to my room (Mid May) which was freezing. I turned off the fan in the wall unit and looked for a thermostat but could not find one. I called the desk who said the rooms do NOT have them. I asked how i could get some heat and she said that... More

The staff has been on strike for years; i could not use the hotel once i learned of the mistreatment of staff. Seemed like great location, but we support American workers and will not cross picket line, or support businesses that do not treat staff appropriately. After learning this, we were forced to cancel our trip, and look for an... More

Great location and view! I watched the sunrise every morning over Lake Michigan. The room was very spacious and clean. The beds are a little odd, framed in 2x6s giving it a waterbed look but we slept great. Buddy guy's nightclub, Legends is only a few blocks away. Also an easy walk to the new SkyDeck, formerly Sears Tower, the... More

While the location is very good, I'm quite sure there are other hotels available in the price range that are much nicer. The place looks like it is stuck in time several decades ago. The paint is chipped, the wood banged up, the carpet sticky, etc. Basically, I wanted to spend as little time as possible in my room, which... More

I've stayed at the Congress numerous times when I've been in Chicago for conventions. I can only imagine what it must have been like when it was truly THE place to stay in Chicago. It's a terrific location which is the main reason I keep coming back. Besides, I really like the historic feel of the place. I guess I've... More