There's nothing either bad or good to say about this hotel. It was fine. No poor customer service, no great customer service. The decor was dated, but clean. The room was small, but there was nothing missing. If I were to go back to Chicago, I would probably choose another hotel, but if I had to stay here, I wouldn't... more

The stay was ok. A couple things I liked was the comfort of the beds and room service was good. Things that I didn't like... when we checked in they did not have our room type, they wanted to give us two double beds on our wedding anniversary. We had to end up paying $50 MORE to get a room... more

My spouse and I needed to move out of our home for 24 hours while it was being "spring cleaned." This year, we selected the Hilton because they welcome dogs that are up to 75 pounds. Our large, male Airedale is over 70 pounds - so, he isn't allowed in most "dog friendly" hotels. At the very last minute, we... more

I have stayed in this hotel four times for a trip to the city. I loved it ,so elegant and friendly this hotel is underrated in my opinion. My granddaughter loved the fluffy beds and the ballrooms. more

We booked this hotel through Hotwire ($76 per night) and please keep in mind with Hotwire you do not know which hotel you are getting until you pay. We were very happy with the location of the hotel since it was within walking distance of the metro stations, Soldier Field, and all of cool sites of downtown Chicago. The price... more

Rooms dated with poor housekeeping - towels not replaced, had to ring for extra shampoo, etc. Room service very expensive and almost inedible -chicken like leather. Extra charges for the internet, the gym, the luggage check, flight check in etc Drinks in the bar v expensive. Only plus point - breakfast was reasonable with decent crispy bacon. The pool was... more

I was at this hotel recently for 5 nights - if I could have cancelled and gone elsewhere I would have. I knew it was a bad sign when i went into the bathroom and found a woman's long dark hairs on the "clean sink", the "clean towels" and the nest of hairs still on the "clean shower floor." Such... more

in the windy city ,this is a very good place.amazing rooms and service.everything is a walking distance .An absolute must for business trio as ease with which you can conduct and schedule meetings here is unbeatable. Good decor and impishly modern more

This is one of those grand old hotels which seems like it has been around forever. It has a grand entrance with high ornate ceilings and sweeping staircases. There are 12 elevators which all seem to go to different floors only. We had a room with 2 queen beds with 2 bathrooms which were equally fully equipped. But for some... more