I stayed for 2 nights over New Years Eve and Day. The location of the hotel is perfect. It is close to Navy Pier and everything else. The hotel is nice itself and the rooms were clean. The AC unit was loud and didnt work properly. You have to read the instructions if you can find them. The AC was...
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Dear Linette87,
Thank you for your review. We hope you had a memorable New Year's celebration in Chicago! Our apologies for the loud AC noise you experienced in your guest room and will be sure to share your comments with our Chief Engineer. We will be sure to inspect our HVAC units throughout the hotel in order to rectify this...
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Near Michigan ave. one of the main streets of Chicago, great rooms, free wifi in the lobby, great attention.
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Tiny and cramped room...felt like I was in a dorm room. Part of the carpet had.about a 3 inch hole in it. No vanity in bathroom and sink was awkward. Also the cable cord was kind of hanging off the wall..it was weird. Lobby gives you false hope as its very modern and welcoming. However it is a great location...
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Dear RebaS83,
Thank you for sharing your honest feedback with us. We wish there was something we could have done to remedy your sleep situation while you were a guest of ours. It seems as though our accommodations fell a bit short of exceeding your expectations and we hope there may be a chance to welcome you back to diminish...
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Great Hotel,Great Location with great service my husband and I love this hotel this is our fourth stay.Every stay is wonderful The staff was very friendly and helpful the room are clean and spacious the lobby area has a feel of home very comfortable and clean.If you are traveling through chicago and looking for a place to stay then consider...
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Reviewed 14 July 2009
Dear Cora,
Thank you for your continued loyalty to our hotel. We cherish our repeat guests and thank you kindly for making us your hotel of choice when traveling to Chicago. Our staff does an excellent job of making each guest feel welcome and making sure all accommodations are as clean and inviting as possible. Thank you for recommending us...
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This hotel has small elevators, and fairly small rooms - BUT it also has clean, nice decor - comfortable bedding, and they are in a fantastic location. You can walk a few blocks to a major movie theater, less then a block to a huge indoor mall, and a large variety of restaurants to pick from. They do charge for...
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Dear GrammyA,
Thank you for your lovely review. Our apologies if the room service and parking cost was an inconvenience for you during your stay with us. Our service amenities and parking rates are comparable to other hotels in the downtown vicinity. We would love to welcome you back if your travels bring you back to Chicago again soon!
Best,...
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I stay at this hotel do to campany contract. This hotel doesn't respect contracts it has signed. This past Sunday we spent almost 2 hours in the lobby awaiting rooms, and this is for someone that is to already have a room do to signed contract. Think if it was you showing up with a simple reservation. You could get...
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Dear locohog,
We sincerely regret to hear about your recent experience at the Inn of Chicago. This type of service you encountered is unacceptable and we will be addressing this immediately with our front office department. Thank you for bringing this to our attention. Kindly please call our General Manager, Birgit Radin, at (312) 787-6100 as she would welcome the...
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We stayed at the Inn of Chicago on two different trips. We were happy with our experience both times. The location is perfect for shopping and going to tourist sites. It's a great place to crash when visiting a great city!
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Dear alilodd80,
Thank you for your continued loyalty to the Inn of Chicago! We are thrilled to hear that you had two wonderful experiences thus far and we look forward to your third visit.
Happy New Year!
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My stay at the Inn of Chicago was good and they have ideal location for easy getting around in the city of Chicago going to place most people go while on vacation.
Pro:
1. Nice beds with clean sheets
2. LCD TV 32'
3. Renvoated room
4. Good location
Cons;
1. Bathroom is small
2. Hot water controller on shower...
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Dear Brent g,
Thank you for sharing your "pros" and "cons" list with us, that information is crucial to help us learn and grow as a team. We are happy to hear that our hotel's location was ideal and convenient. We will be sure to share your water temperature comments with our Chief Engineer. Thank you for bringing this to...
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This looks like a great hotel and it probably is. My issue is not with the hotel but instead with the staff. My wife and I booked a room with this hotel in October 2011. We had a friend coming in to town and thought we would spend a day in Chicago as we try to do several times a...
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Dear JMSTORM82,
Thank you for sharing your review with us. We are disappointed to learn of the details of your experience. Please accept our sincere and heartfelt apologies for the inconvenience and frustration that we caused you. This situation is definitely an exception to the approach and impression that we strive to portray to all of our guests. We regret...
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I have stayed over 100+ nights in choice hotels this calendar year and the Inn was a surprising gem. The tripadvisor reviews scared me, but we were pleasantly surprised. The price was right. We were upgraded due to our choice diamond status, so we had a nice sized room and bathroom. Front desk staff was accommodating and professional. It was...
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Dear mym2bw,
Thank you for referring to the Inn of Chicago as a gem! We sincerely appreciate the compliment and are happy to hear that we stand out amongst all other Choice Hotels you have frequented.
Happy New Year,
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