Trying to modify an earlier report on this hotel, (beware,,,). but will just start a new one. I shared my disappointment with the quality of my premium deluxe room on the 5th floor which wasn't in good shape and looked into the hvac systems. After the first night the manager moved us to a room on the 24th floor that... More

I was here and Nader and Brandon were some awesome concierges they told me where to go and what to do and I know what you are thinking. "Oh, comfort suits is budget" but they have really nice rooms and you can still drink at the hard rock down the street. Live your life by what Brandon and Nader tell... More

The staffs in the front desk are not customer-oriented at all. They ignore the presence of the customers, talk among themselves and not very friendly to each other even in front of the customers. They are not helpful at all when I encountered the problems in wi-fi, the only assistance they can provide is pass me the 1-800 number which... More

We stayed at Comfort Suites, Chicago Downtown the room was great. Specially the front desk Amanda. She was very helpful every time we were passing through the lobby she always give us smile and always ready to help. We requested late check they happily extended our check out times. I would recommend to all leisure travelers.

Please look at the photos. This is called a "premium deluxe suite" and I am prepaid for 5 days for a total of over 1400.00 plus taxes,! I travel frequently and must say both the hotel and booking.com have misrepresented this hotel and suite. Our Premium Deluxe suite is on the 5th floor at the back of the hotel looking... More

An excellent choice in the downtown Chicago area. The rooms are spacious and clean, and the workout gym is also very nice with modern equipment. All for a very reasonable price considering the amenities and of course the stellar location

We stayed here in February for one night, based on a recommendation from a friend. Front desk staff was very friendly, and helped us sort out a credit card issue that was my company's fault, not theirs. However, I felt that for a 3 star property, it felt a bit rundown. I do not feel that I have unrealistic expectations... More

We stayed in a Premier Deluxe Suite a whole week and it felt like home. Check-in was really quick, staff at the reception has been extremely polite, friendly, smiling, always a nice word when coming in or going out, great and lovely people!!! We had a fantastic, amazing, gorgeous view from our huge corner window on the Chicago Tribune building,... More

Great service VERY COMFY GREAT location GREAT PRICEEE Not only is the hotel so close to a lot of the major attractions in Chicago, but the rooms and service is top notch. Rooms feel really home-y and comes with a small kitchen. Service there is also top notch. Everyone there is so helpful and really wants to help you!