Wanted a long weekend so decided to see Chicago. I was looking for a hotel that was modern but different so we selected the Hard Rock Hotel. It was everything we were looking for. The staff was friendly and helpful, the hotel was maticulous and the drinks were fantastic. The hotel is situated in the middle of it all. What... more

We arrived around 3:30pm on Friday October 16th, and were welcomed with a lot of problems checking in. We had called in advance because we had booked 2 rooms, with 4 couples per room…and needed 2 beds per room. We were given 2 rooms with 1 king bed each, and were told by the gentlemen checking us in, “Sorry- we’re... more

This was my second stay at the Hard Rock Hotel in Chicago. The Carbide and Carbon building is my favorite in Chicago, so I was thrilled when they turrned it into a hotel. We arrived early for check-in and we were given a choice of rooms since all they had at that time was lower floors, and the option to... more

A high-quality hotel in all the essentials: clean, comfortable, modern, centrally located, well staffed. But I wouldn't choose to stay here again. The pervasive rock-and-roll aesthetic simply didn't do much for me. And the whole place felt dark. It's as though they used only 25-watt bulbs in all the fixtures. Walking down the hall to my room was like going... more

My husband and I recently visited the Hard Rock Hotel in Chicago for a recent convention that was actually at McCormick Place. We chose the Hard Rock for its reputation as a cool, unassuming hotel. We made the right choice. We were greeted enthusiastically by Angelo and were given a suite on the 26th floor. However, it didn't take us... more

The check-in process was about the only part of the stay that was done well. Our room was not clean. There was trash from a previous guest in and on the chair in the corner of the room. There were “rings” from coffee or some other beverages on the night stands, and, the bathroom wall had a very prominent brown... more

Staff was great, especially considering that we were there for three days including Christmas Eve and Christmas Day. I would have given this hotel three stars except for the staff. Wonderful room service breakfast on Christmas Day! The room decor and hallways were a little dingy, which really disappointed me, but it wasn't too bad. Great location for shopping and... more

I would highly recommend this hotel if you get the right price. If you are here for either business or leisure, both the location and property are fantastic. The bed was super comfortable, but the pillows smelled kind of odd - like they were musty or something? You can definitely tell that the room is worn - carpet and walls... more

Stayed at the Hard Rock in September. The rooms were clean with nice furnishings. Loved the Aveda room amenities. Service was great with the exception of one morning when I called down to order room service for breakfast at 6:00am. A lady answered the phone and said "Can I have someone phone you back? I am the only person working... more