I was supposed to be in Chicago for a Barry Manilow concert and had looked for a hotel within walking distance of The Chicago Theatre. I ended up booking a room at the Hard Rock on-line, a prepaid nonrefundable rate that was the best I found for the date I needed. Well, the week of the show, the Manilow concert...
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Thank you so much for taking the time to tell us about your recent experience! Although we are sorry that the concert was postponed, we are thrilled that you and your husband still enjoyed your trip to Chicago and that our staff was so accommodating and understanding of the situation. It is wonderful that you enjoyed your upgraded room type...
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My wife and I stayed at the Chicago Hard Rock Hotel in December last year and had a great time! As soon as you walk into the hotel you feel like you are a welcomed guest and it continues through the entire hotel. Staff at check-in are very very nice. The room we had looked just like the pictures of...
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We are so excited that you felt like a rock star at our hotel! Thank you very much for your glowing review. It is excellent to see that our staff helped you and your wife feel welcome, and we are thrilled that you enjoyed your room. We appreciate your feedback and look forward to welcoming you the next time you...
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The Hard Rock was a great hotel, would definitely stay there again. Great location and staff was nice.
Area recommendations
Stay on the Magnificent Mile (Michigan Ave), you can reach anything downtown from the Hard Rock Hotel
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It is really great to see that you had such a positive experience at our hotel! We are thrilled that our staff was so nice and that you loved our location, and we hope you enjoyed exploring downtown Chicago as well. Thank you very much for your review!
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I understand that the hotel is creating this atmosphere of being at a concert or something, but seriously I could barely see in my room. I turned all the lights on. Other colleagues who stayed there told me the same thing.
Good location with lots within walking distance.
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We sincerely appreciate you bringing this to our attention so we can make improvements for more positive experiences in the future. Although we wish you and your colleagues had enjoyed your stay more, we are glad to see that you liked our central location. Thank you very much for your review!
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I was attending an exhibition in Chicago & was looking for a reasonably priced hotel downtown. It was interesting that I was quoted an 'average ' price of $179 per night for a four night stay. this turned out to be $229 for the first night, $169 for the second &$159 for third & fourth, I guess this is to...
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Thank you so much for sharing your comments and concerns with us! Our rates tend to change as they are subject to availability based on occupancy, which accounts for the average rate and price breakdown reflected through our website reservations. We are so glad to see that you enjoyed our clean, modern atmosphere, and we are looking forward to introducing...
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First of all got a great online rate for our stay in January. I am sure peak summer season that the prices will be more expensive. This is a great hotel right on Michigan Avenue. About a block to the Chicago river. Walking distance to many great sites including all the MIchigan Avenue shopping, Millennium Park, multiple restaurants and bars....
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Thank you very much for your review! We are so happy that you enjoyed staying at our centrally located hotel with a great rate, and it looks like you had a wonderful time exploring the city. Scott is such an amazing asset to our team, and we are beyond thrilled that he provided such great recommendations throughout your time in...
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I went to visit a friend who was staying at this hotel on business. I knew they'd paid a corporate rate of under $100 a night but the first quote I got online was for $250 a night for a single king room and prices went up from there. I called to see if I could get a cheaper rate...
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Thank you very much for your review! Our rates tend to change frequently as they are subject to availability, and we are happy to see that you got a great rate by booking in advance. It is wonderful that you enjoyed exploring our hotel and that our concierge staff was excellent in helping you explore the city. We are so...
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We go to CHI every year for a Bears game. This year we stayed at the Hard Rock on Michigan, We walked to the game (30 minutes). The subway is very close. The hotel itself has nothing spectacular. But the staff is fantastic. Very helpful and quick! The room was clean (one thinkg though: I just hated the fact that...
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It is wonderful to see that our staff was fantastic throughout your time at our hotel! We are so glad that you enjoyed staying at our centrally located property in the heart of the Windy City. We wish you had been more comfortable with the hospitality-style sheets we use, but we appreciate you bringing this to our attention so we...
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This has been my 5th or 6th time staying at the Hard Rock for business. My first review pointed out that the hotel was consistent and a good value.
However, there have been some improvements and also some issues that I want to point out during my last stay.
The positives include a great concierge and very helpful front desk...
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Reviewed 3 June 2011
Thank you very much for your review! Although we are glad to see that you have enjoyed great deals at our hotel and that our staff has been so helpful with your business travel needs, we are very sorry to see that you were not more comfortable and apologize for your disappointing stay. We would like to investigate your visit...
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We booked two rooms for an overnight stay for my two teenage daughters and their two friends to celebrate all of their birthdays. It was the day after Christmas, so it was a quiet Monday evening. I was worried that we would miss having a pool on the property, but the ambiance was such that the girls felt like rock...
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It is wonderful to see that your party had an awesome birthday celebration at our hotel! We are so glad that our staff has been friendly and accommodating, and we are absolutely thrilled that your daughters felt like rock stars. It is so nice to see that you enjoyed our comfortable rooms, modern atmosphere and central location. We look forward...
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705 Reviews
996 Reviews
780 Reviews
