Great location. Nice rooms. Remember, it's a Courtyard, not the Ritz. Got a great rate on Orbitz. Looked to have good dining options on-site, and of course lots of options withing walking distance. Only negatives: cheap towels in the rooms, and only average bedding. As a Marriott Gold, I did not get any special treatment, but for $99 during the...
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Thank you for the observations about our hotel and your loyalty to the Marriott brand. We do our best to offer competitive rates to our guests. Our towels are the Marriott brand standard and I apologize those did not meet your expectations. In the future, we would be happy to send a new set of towels to your room if...
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I booked this hotel for business. I was worried about it being far from my office. It was about 3 miles down Michigan Avenue. I'm glad I rented a car. The room was very spacious, comfortable and clean. The area is awesome with a lot of restaurants and shopping on every corner. Very safe for tourists. There is a Starbucks...
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This was the second time I stayed at this location and again it did not let me down. The price was reasonable and the location can't be beat. You are in the heart of the downtown area with tons to do. I will definitely stay here again when I'm back in town.
Thank you for the compliments about our hotel! We do our best to offer competitive pricing for downtown Chicago. We look forward to hosting your next stay and thank you for being a loyal guest!
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I can't say enough good things about the hotel staff. The front desk was outstanding as were the doormen. These people made you feel like dignitaries. I wish I could have tipped more generously. Our room was clean and comfortable. The hotel was very secure in regard to safety and it was also located close to many restaurants and shopping....
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Thank you for your wonderful comments! I will pass along your comments to the staff supervisors. As a team, we do our best to exceed guest expectations and it truly is a team effort. We are glad you were able to enjoy our downtown location! We look forward to accommodating your stay in the future.
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We held a week long training seminar at this hotel and it was perfect. The food was better than expected and the staff was very attentive. Many of our attendees said they wanted to come back for the food alone. We are definitely holding another week long training here again.
Thank you for all of the detailed and nice comments about our hotel! We are glad that you enjoyed our location - we are within walking distance of so many places and it doesn't hurt that we have had such a warm winter! The comfort of our guests is always a top priority for our team and we will take...
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My daughter and I were in Chicago for one night and really wanted to make the best of it. We couldn't have picked a better location. This hotel was right around the corner from Michigan Avenue. The shopping was great and the restaurant selection was plentiful. We were able to walk everywhere we wanted to go. The room was comfortable,...
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Thank you for all of the detailed and nice comments about our hotel! We are glad that you enjoyed our location - we are within walking distance of so many places and it doesn't hurt that we have had such a warm winter! The comfort of our guests is always a top priority for our team and we will take...
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We spent one night here for a mid-winter get away. There were 7 in our party altogether (including 2 senior citizens and 3 kids), and we had booked 2 rooms. Upon arrival, they informed us they had upgraded us to 2 separate adjoining rooms which gave us 4 rooms for the 7 of us but still charged us for the...
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Thank you for the compliments about our hotel! When the desk saw the amount of guests in your party and the fact that we had upgraded rooms available, we were able to upgrade your rooms, which I am happy your guests enjoyed. I'm glad you were able to enjoy some genuine deep dish Chicago-style pizza while you were here! We...
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We spent one night here for a mid-winter get-a-way. We were amazed by the level of service. Staff was very friendly. We especially want to thank Neil for his excellent advice to see the musical Million Dollar Quarter with half-price tickets. His recommendation to eat at the Weber Grill was perfect for what we wanted that night. The hotel was...
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Thank you for the lovely comments about our team! I will definitely pass those along to Neil's manager. I'm glad you enjoyed Viand, our restaurant as well. We look forward to your next stay in Chicago!
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We had over 150 room nights with our group there in late January, 2012 and it was great. It marked the fourth event we've had at the Courtyard and they've been awesome. Would highly recommend them, especially if you are in town for a tradeshow. But, I've stayed there non-work as well and the treatment was the same.
Thank you so much for the wonderful recommendation Ray! We are always delighted to accommodate your group! I am very glad that you have also received the same treatment when staying at our hotel for other trips as well. Thank you again for your business and we look forward to working together in the future!
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My sister and I frequently stay here for a few days' "escape." I live in the suburbs and she lives downstate, so we meet here to shop, talk, eat, maybe drink a little, and laugh a lot. The location is perfect. We can walk Michigan Ave. north and south to great shops and excellent restaurants. On our last visit, Neil,...
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Thank you so much for the glowing review! We are glad you and your sister have enjoyed your stays with us. We love our location as it is so easy to shop, talk, eat, or drink a little - in or around our hotel! We strive to exceed our guest expectations, especially when it comes to overall service. Thank you...
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