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Crowne Plaza Chicago - The Metro


TripAdvisor Popularity Index
#93 of 187 hotels in Chicago
TripAdvisor Traveller Rating
4.0 of 5 stars 112 Reviews
Recommend81% |
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“They're working to make things better” 22 Nov 2009 - sunflowii
“nice property” 23 Oct 2009 - 102tapster
Call now to book: 800-980-6424 from CrownePlaza.com
Get a great room at a smart price
Avg price for top Chicago hotels = INR11,591
INR10,288* The Talbott Hotel 4.5 of 5 stars 93% recommend
INR6,936* Holiday Inn Chicago - Midway Airport 4.5 of 5 stars 100% recommend
INR3,305* Extended Stay America Chicago- Lisle 4.5 of 5 stars 100% recommend
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What's Near Crowne Plaza Chicago - The Metro

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Crowne Plaza Chicago - The Metro
733 West Madison Street
Chicago, IL 60661
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Professional Advice (1)
Title Source
“Roadway Inn” This is Travel
Web Comments from Travellers (1)
Title Source
“Crowne Plaza Chicago Metro” Expedia.com
Crowne Plaza Chicago - The Metro
Hotel class 3.5 of 5
733 West Madison Street, Chicago, IL 60661
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Reviews you can trust

81% Recommend
4.0 of 5 stars 112 reviews
Excellent
48
Very good
37
Average
11
Poor
7
Terrible
9
By trip type
All (112)
Business (43)
Couples (25)
Family (11)
Friends getaway (10)
Solo travel (17)
[ Date ] [ Rating ]
“They're working to make things better”
Save Review
4 of 5 stars
sunflowii
sunflowii
22 Nov 2009 | Trip type: Business, Solo travel New

Stayed for 2 nights on business. I'd read the comments here on tripadvisor that the outside noise wasn't adequately drowned out and that the lights in the room were insufficient. So when I saw the sleep package which included ear plugs, I laughed. And then they had a note saying that they were working towards adding more lights in the... more

“nice property”
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3 of 5 stars
102tapster
Royal Oak, Michigan
23 Oct 2009 | Trip type: Family

Last weekend my husband and our 2 adult sons had adjoining rooms on the 11th floor across from the elevators. Quiet, clean, comfortable beds. I was puzzled when I found ear plugs and an eye mask on the bed. Then I found out why - sleep package. ok The only noise came from the doorwall that did not seal. Nice... more

Management response from
Mathew Meadows, Rooms Division Manager

October 29, 2009 Dear 102tapster: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. I am glad that you...

“Satisfactory hotel near Amtrak”
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3 of 5 stars
Krisnest
Seattle
23 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We stayed in this hotel two nights before we boarded a train for home. It was adequate. We had some trouble with the shower. After they fixed it , it was much worse. But they did credit us with one night stay when we complained. We were a little further from town that we thought. But it is on a... more

Management response from
Mathew Meadows, Rooms Division Manager

October 29, 2009 Dear krisnest: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. I apologize that you had...

“Great Hotel Except For Lack Of Customer Service”
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3 of 5 stars
westindan
Pittsburgh
17 Oct 2009 | Trip type: Family
0/1 found this review helpful

Our Amtrak train was delayed due to flooding and we were given a room here. Now the hotel itself was great. Clean rooms and flat screen tv's. My problem was at check in. Amtrak pays for the rooms for its guests. This hotel was telling the Amtrak passengers that they would have to post a deposit of 50 dollars. Now... more

Management response from
Mathew Meadows, Rooms Division Manager

October 22, 2009 Dear westindan: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. We value our relationship with...

“small beds”
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4 of 5 stars
princesscyndyrella
utah
17 Oct 2009 | Trip type: Friends getaway

Beds too small for two people. The hotel and rooms were clean and nice. more

Management response from
Mathew Meadows, Rooms Division Manager

October 22, 2009 Dear: princesscyndyrella I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. Our guest rooms feature either...

“Fantastic stylish hotel in a great location - highly recommended”
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4 of 5 stars
jimmylegs74
Austin
12 Oct 2009 | Trip type: Couples

This hotel is really great overall - we were pleasantly surprised. The staff is extremely helpful and friendly. The hotel location is great - just 2 blocks outside the Loop, but still centrally located for walking. It's just two blocks from Greektown, one block from a Walgreen's and one block from a Dominick's (full grocery) - which couldn't be more... more

Management response from
Mathew Meadows, Rooms Division Manager

October 17, 2009 Dear jimmylegs74: I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro. It is our goal to always provide exceptional service to every guest. Based on your feedback, it appears that we did just that during your stay...

“Great hotel, friendly staff and great beds and shower!”
Save Review
5 of 5 stars
ginamarina
Omaha, Nebraska
22 Sep 2009 | Trip type: Friends getaway

This hotel was very nice. The rooms were clean. The beds and pillows were very comfortable. The shower was awesome! I would definitely stay here again! more

Management response from
Mathew Meadows, Rooms Division Manager

September 26, 2009 Dear ginamarina: I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro. It is our goal to always provide exceptional service to every guest. Based on your feedback, it appears that we did just that during your stay...

“Uncomfortable, Noisy, Awful -- stay Away!”
Save Review
1 of 5 stars
Jonathan622
Bloomfield Hills, Michigan
16 Sep 2009 | Trip type: Business
1/1 found this review helpful

The worst chain hotel experience ever. Rock hard bed was the worst. My arms fell asleep before I did. Lots of noise from the adjacent freeway and room next door. The airconditioner was old and loud. Small poorly lit room was made worse by inoperative lights. I am told this was low-income housing before they slapped a coat of paint... more

Management response from
Mathew Meadows, Rooms Division Manager

Dear Jonathan622: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. I have reviewed your comments and have taken...

“Loved this Hotel”
Save Review
5 of 5 stars
veruca182
Indiana
25 Aug 2009 | Trip type: Couples

We only stayed here one night and we loved the room. We had a king room and the bed was very comfortable. The room was updated and modern. Everything seemed really clean in our room. They did charge me for local calls which I thought was ridiculous and the buffett breakfast is a rip off, go somewhere else for breakfast... more

Management response from
Mathew Meadows, Rooms Division Manager

Dear Guest: I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro. It is our goal to always provide exceptional service to every guest. Based on your feedback, it appears that we did just that during your stay with us. We...

“Awful, awful, awful”
Save Review
1 of 5 stars
hbd82
Durham, NC
31 Jul 2009 | Trip type: Couples
1/1 found this review helpful

My sister, husband and I were there during a July weekend and the service was a disaster. I do not review places often but felt compelled to share my experience here.....to save you money. 1. The woman at the desk was clearly high on something, a long line formed, guests were angry, she accidentally gave my sister's credit card and... more

Management response from
Mathew Meadows, Rooms Division Manager

Dear Guest I wanted to take a moment to thank you for your comments on your recent stay. We received your survey results and were disappointed to hear that things were not as you had wished. It is our goal to provide extraordinary service to each of our guests. Our goal now is to address your concerns and retain your...

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Crowne Plaza Chicago - The Metro Also Known As

  • Crowne Plaza Chicago
  • Chicago Crowne Plaza
  • Crowne Plaza Chicago Metro
Address: 733 West Madison Street, Chicago, IL 60661
Hotels in Chicago Crowne Plaza Chicago - The Metro
4.0/5.0
112