The front desk staff, specifically Carlos, was awesome. He is all about customer service-something not seen often, these days. Hotel was clean and location was good. Only complaint-the bathroom sink-not enough space on which to place make-up, etc. Great job, Carlos! More

When our original choice of hotel was booked, we looked for another choice for a group of 10 for our Chicago get-together. Our top criteria were location, price and 2 beds in a room. When I found the Fairfield Inn & Suites, I then consulted Tripadvisor. The reviews were all positive, talking about a clean hotel, good location, and great... More

We were very pleased with the staff who were helpful with our many questions as first time visitors to Chicago. The room was small but clean and the internet service was free and fast. The proximity to Northwestern Law and the downtown Chicago area, including Navy Pier made this a great location with good value for the price. We would... More

Downtown big city hotels can be very expensive, so I was pleased to find this one with a good rate in comparison. And it's hard to beat the location - one block off North Michigan. My adult son and I stayed at the Fairfield while in Chicago for a family event. We found the room clean and pleasant. The breakfast... More

If you are looking for a clean, no-frills place to stay in downtown Chicago, this is it. Great location off the Magnificent Mile and an easy walk from the Navy Pier. (A manageable walk from the museum campus as well if you are feeling adventurous.) Staff was very friendly and welcoming. Rooms are a bit on the small side, but... More

We stayed at this hotel for 11 days while our mother was at Northwestern for heart surgery. We cannot say enough good about the staff. They were all so kind and helpful and went above and beyond to help us. They helped us when we needed to extend our stay, provided extra everything, helped us make reservations for Amtrak and... More

I was pleasantly surprised at the cleaniness of the hotel and the professionalism of the staff. The rooms were small but they were extremely clean and comfortable. The front desk staff were very helpful with dinner recommendations and with holding our luggage while we were at a conference. The have valet parking and for the same cost we were able... More

Downtown Chicago is expensive so when we discovered that the Fairfield Inn near Michigan Ave had a suite for a reasonable amount we were pleasantly surprised. It was very easy to get to and easy to get around to my conference. The staff from Doormen to Valet to Front Desk were warm, helpful and prompt. I have back problems but... More

Had a great weekend in chicago and great place to stay...staff is friendly and accommodating, room was cozy and quiet, and this place is close to a lot of landmarks and nightlife...did I mention the food? Thanks to the manager (Jennifer I think?) for the great coupons! I recommend this hotel and will stay there again:-) More