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Embassy Suites Hotel Chicago Downtown Lakefront


Hotel class 3.5 of 5
511 North Columbus Drive, Chicago, IL 60611
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Reviews you can trust

83% Recommend
4.0 of 5 stars 236 reviews
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5 of 5 stars
daft-duck50   4 contributions
dublin
27 Jan 2010 | Trip type: Solo travel

stayed at the embassy suites for 9 nights arrived new years eve,hotel was packed, check in was no problem, the room i booked into was fantastic, spacious ,spotlessly clean and very quite, only problem i had on my stay was i was charged $50 for overnight parking( i didn't have a car) but when i complained at reception the bill... more

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3 of 5 stars
Vauban   8 contributions
Winchester, UK
19 Jan 2010 | Trip type: Family

We have stayed in a few Embassy Suite Hotels - in Washington DC, in Monteray Bay CA, and in New York. We're a family of five, with three young boys. So finding a room for five is never easy, and the ESH chain are always accommodating. This one, whilst presentationally impressive, has a few flaws that made this less good... more

Management response from
Syed Hasan, General Manager

Dear Guest - Thank you very kindly for your candid and constructive feedback. We found your comments extremely helpful and have taken the opportunity to review them with all of the concerned disciplines. We were delighted to hear that you all (your family of five) found our rooms spacious and comfortable, our staff friendly and helpful and a good price/value...

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5 of 5 stars
WiscDoll   16 contributions
Madison, Wisconsin
17 Jan 2010 | Trip type: Family

My mom and I just arrived home from our trip to Chicago where we stayed at the Embassy Suites Downtown/Lakefront. Love this place! I stayed here about six years ago with friends and it was nice then, and it's still very nice now. My mom and I had reserved a room elsewhere for this trip, but decided it was worth... more

Management response from
Syed Hasan, General Manager

Dear Valued Guest - Thank you very much for your gracious comments about our hotel. It was absolutely delightful to have you and your mom stay with us especially when your previous visit to our hotel was six years ago. I have shared your comments with our executive team and thanked them on your behalf for delivering a great experience...

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5 of 5 stars
classygrl   7 contributions
Michigan
15 Jan 2010 | Trip type: Friends getaway

My sister and I stayed here and absolutely loved it...From the moment we checked in which was very early due to our train arriving at 11:00 am the staff had our room already cleaned and ready for us...They even offered us an upgrade for free...Friendly staff was very helpful my sister and i are terrible with directions and they printed... more

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5 of 5 stars
osulou   2 contributions
Dallas, TX
8 Jan 2010 | Trip type: Friends getaway

Wonderful hotel and exceptional staff made our trip a very memorable one. more

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4 of 5 stars
venthost   1 contribution
Champaign, IL
5 Jan 2010 | Trip type: Family

My family stayed here for several days over Christmas. The room and service were fine. We paid for valet parking ($49 per night) which allows in-and-out service. My big gripe is that they charge $15 per day for an Internet connection. I had two teenagers, both with laptop computers. That would have cost $15 per computer which is unreasonalble. Comparable... more

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4 of 5 stars
no1saluki   2 contributions
Chicago, IL
2 Jan 2010 | Trip type: Family

I book a room via a discount hotel website so I got a great deal. I live in Chicago and wanted to plan a short downtown staycation with the family to do something different. Other reviewers commented on the attentiveness of the staff and I agree. The valet and bellstand folks were very attentive and took the time to greet... more

Management response from
Syed Hasan, General Manager

Dear Valued Guest - Thank you for posting our very first Trip Advisor comment for 2010! Your positive and constructive feedback starts our year on the right note! We appreciate the time you took to document the salient points of your stay experience with us. While we may have exceeded most of your expectations, I was concerned to hear that...

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4 of 5 stars
girlplusthree   16 contributions
michigan
29 Dec 2009 | Trip type: Family

We just returned from spending two nights at this hotel, and we had a great time there. It was perfect for our needs, and we were very comfortable. The #1 thing that stands out in my mind from our time there was how attentive and capable the people who worked at the breakfasts and the men who worked at the... more

Management response from
Syed Hasan, General Manager

Dear Guest - Your evaluation of our hotel was the final comment for us in 2009. And what a tremendous review you gave us! Wow! Thank you so much for ending our year on such a high note. I read your gracious comments to our entire team and they were thrilled and send their heartfelt gratitude to you. Thank you...

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5 of 5 stars
dependon   6 contributions
Ohio
15 Dec 2009 | Trip type: Couples

Another enjoyable stay at this hotel ...GREAT BREAKFAST...CLEAN COMFY ROOM ...GREAT LOCATION 2 blocks to NAVY PIER & MICHIGAN AVE . Valet parking is a good deal ...in & out privlages & you can leave the car there until 6:00 P.M. the day of checkout gives you more time to explore the area without moving the car at checkout time... more

Management response from
Syed Hasan, General Manager

Thank you very kindly for your wonderful comments about our hotel. We were delighted to have you as our guest and were thrilled to hear that you found our location convenient to most area attractions and our accommodations comfortable. We recently completed a $10 million dollar renovation of all 455 suites and corridors. The interior designers were singularly focused on...

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5 of 5 stars
travelingal736   10 contributions
davenport, iowa
10 Dec 2009 | Trip type: Couples

We love Chicago and travel there about 2 or 3 times a year for 2 to 3 nights each trip. We have stayed at the Embassy Suites in the past and absolutely love it there. The location is perfect for us, the rooms are larger and more comfortable than any room we have found in the downtown area, and we... more

Management response from
Syed Hasan, General Manager

There is no greater feeling in the hotel business than to hear a guest say "we loved the hotel...and will be back." On behalf of our entire staff, we thank you for your past stays and for your continued vote of confidence in our product and our services. Our team members have enormous pride and they strive each day to...

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Embassy Suites Hotel Chicago Downtown Lakefront Also Known As

  • Embassy Suites Chicago
  • Embassy Downtown Lakefront Suites
  • Chicago Embassy Suites
Address: 511 North Columbus Drive, Chicago, IL 60611
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