We recently spent a birthday celebration night for my wife at the hotel and had a fantastic stay. Laurelin went over and above the normal level of service you would expect. Or room was perfect with a nice view, comfortable bed, quiet heat and A/C and no disturbances. We were within walking distance of the Art Museum and our chosen... More

I've been staying at the W City Center 3 nights a week for some time now, on business. The staff is pleasant and ever so helpful -- to be expected from the hotel. But what gets the place an "excellent" rating from me is the over-arching helpfulness that comes from the front of house at the hotel restaurant, IPO. My... More

Ive stayed at W City Center many times. Great bar scene to relax with a cocktail after a long day. Chic, good looking crowd and yummy drinks. Had an in room massage with Bartek and loved it. Be sure to ask for courtyard facing room to avoid noise from train. Rooms are cozy and good eats on room service menu... More

We recently spent two nights at the hotel and had a wonderful stay. The staff was friendly and accommodating, and the room was comfortable and clean. We enjoyed the complimentary transportation to the opera one evening and then again to the ballet the next day. The hotel's location is so convenient to area theaters, restaurants and shopping. We also enjoyed... More

W City Center became home away from home for my many trips to Chicago through 2011. I stayed here 1 to 2 weeks at a time several times for both business and while house-hunting when I decided I loved the city enough to pick up and move from Maryland. The rooms are as expected from W Hotels. They're trendy, stylish... More

The W City Center has always been an interesting option for visitors to Chicago. It is in the heart of the business district, but caters to customers who would rather be going to a nightclub. At most W hotels, service from the staff is usually spotty at best. Frequent travelers know what I mean. However I was happy to report... More

when I was trying to ask the receptionist questions, she stopped me several times and there was even no eye contact or any explanations when she did that. when I just wanted to double check with her which of my credit card would be charged for second night (I booked two rooms for two nights for me and my business... More

PROS: The overall service was a 10 out of 10. Starting with Laurelin, the concierge! She was on top of every e-mail and phone call I placed prior to my arrival and made sure our weekend started off on a good foot. The lobby was pretty cool, the bed was amazing, and the lighting in the room was great. We... More

My recent trip to the W City Center reminded me why I love the W so much. The trip went off without a hitch and exceeded my already high expectations. The staff was friendly; the check-in was simple and effortless; and I always felt like I had the entire hotel at my reach. It was especially great to have Laurelin... More