1. There was a wedding party on the night when I was staying. After a long flight, I arrived the hotel after 12 in the midnight, and felt very tired. The guests at the party were very very noise. They occupied and crowded the elevator and totally ignored my intention to go down the the lobby. very uncomfortable. 2. Find... More

Dirty Lobby & Elevator, needs cleaning and waxed. Gym was a death trap, no one told me till my last night that you could use Bally's. Hallways are nasty, carpet was old and stained. Employees were not engaging, did not show urgency on anything, shuttle took 45 minutes to get to the airport, even after being told it was around... More

I stayed at the Holiday Inn on Cumberland earlier this year when the hotel that I originally booked was dealing with a power outage. They dealt with the influx of people and they quickly checked me into a room. The next morning I had an early flight and was taken by shuttle to the airport with no problems. I just... More

we booked to stay here due to a special, and I've always had great experiences w/ Holiday Inn, in the past. In this case, we were overcharged 70$ / night, had to fight with the front desk manager to get the charges adjusted. The room was smaller than expected. There was hair in the shower when we got there, that... More

My husband & I spent the night of 16 October at this hotel and the staff were fantastic.John at the front desk was professional in his manner on our arrival and he went out of his way to ensure that our needs were accommodated The restaurant at this hotel offers a variety of meal choices that are well priced and... More

Over Labor Day weekend I stayed here with my partner. Other than the air conditioner not being really cold even on the highest setting, overall we had a great experience. The nicest part of this was the location about a block from the L. It was a quick 5 minute walk to the subway (Blue Line) and we were off... More

This stay was a nightmare! Our 1st night we had trouble with the TV and then moved because there was no one to service it! The only room (we were told) that was available for us was the room across from the laundry, workout room and elevators and had a stale smell but after a 14 hour drive were to... More

For a hotel that caters to weary travellers that have suffered flight cancellations, you would expect better service and compassion. At the airport, we waited 50 minutes (yes - 50 minutes) for the shuttle to pick us up. When the driver arrived, he then hung out and chatted with the fellow drivers for several more minutes before taking us to... More

I booked this hotel for a three night stay. When I entered the room, there was an unpleasant smell of dampness and mildew. I first thought it was coming from the air conditioning unit but when I walked over to the unit the smell faded. I went into the bathroom and noticed some of the tiles were moldy. I opened... More