When we arrived at check in, we went to see the room and while all the lights were on in the room, there were no towels and the bed was completely stripped as though someone just quit in the middle of making up the room. The desk person offered to change the room but when we got to the new room we found it to be a queen instead of the king that we had reserved. We were then told that the only king available was on an upper floor and was a smoking room. In order to accommodate our needs after having surgery at Hinsdale Hospital, we had reserved a king size, non-smoking room at a premium price a week before for our 7:30 pm arrival. The motel did offer a 5% discount off the queen room price. We accepted the room at the discounted price and requested a 7:30 A.M. wake-up call for the next morning in order to make a post-operation exam by the doctor at 9:30. There was no wake-up call and when we told them at the desk during check-out we were told that they do not make wake-up call... more