Front desk did not recognize Platinum status and did not offer any elite benefits. The clerk who checked me in and out was unfriendly and cold. I was given a room so tiny that my walk-in closet at home is bigger! Internet connection required re-logging in every time the laptop reawakened from hibernation, which was annoying and time-consuming. The queen... More

This hotel is located close to Mag Mile and has many restaurants and shops nearby. We were able to check in early and the front desk staff was very pleasant and welcoming. Our room was small, as expected in an older building, but was very clean. The bathroom had good lighting and a moderate amount of counter space. Free wireless... More

very nice desk staff at arrival and check in very easy,room and bathroom very good.hotel is a older 1 but i thought it was just fine.hotel is about 2 blocks from the mag mile,so there is heaps of shops close by and more places to eat than u can poke a stick at.recommmend chilles around the corner.breakfast was good with... More

This is a city hotel. A rebranded historical hotel in downtown Chicago. Formally known as the Cass Hotel (that what all the cabbies call it), it is a 1920 hotel with the small room you would expect for something built during that period. The staff was outstanding , desk staff greated people by name, bell men were always around to... More

I was attending a conference and decided to go in a day early. I was not able to book a room at the "conference" hotel so I picked the Holiday Inn Express. I wish I did not have to leave! I must admit the room was very small (I have traveled a lot to Europe so I know small hotels),... More

Stayed at Hotel Cass on January 19, for 4 nights in corner room 1508. I`m Platinum Ambassador within Priority Club and was very impressed with their treatment of me and my status. I originally booked a queen room but requested a king on my reservation. When I checked in, the lady at the front desk recognized my status, welcomed me... More

I generally stay in far more high end or sophisticated hotels but I was meeting my son, who is moving to the city, and who booked the Cass as an economical alternative. The hotel was in a terrific location, had a decent breakfast, free wifi, was clean and the staff were all helpful, knowledgeable and pleasant. The rooms (we had... More

The service was not atypical of most Holiday Inn Express hotels, but the staff was unusally accommodating. I highly recommend this place. It is also at most a 15 min. walk from most anything site, restaurant, or shopping area downton. More

I really enjoyed staying at this hotel. The location was fantastic, the front desk staff was helpful and the rooms were quiet. The only downfall would be the rooms are pretty narrow and if u are sharing a room with another person it starts to feel pretty crowded. It is Chicago, so in all honesty it wasn't a big deal... More