Terrible experience. Their parking garage attendant hit our vehicle wrecking our trip. After the accident the hotel and mangement never offered to help us or provide any assistance and 2 months later that hotel has none nothing to resolve the issue, they will not even return phone calls. Be very careful parking as they do not care how they treat... More

Stayed here with my mom, my son and his friend. The price was over hundred dollars and I had bigger rooms on a cruise ship. It was very difficult to navigate the parking area and we found some of the cement from the ceiling on top of the car. The hallways were very small. The breakfast was okay and it... More

I have stayed here for business downtown Chicago and I have stayed here with a family of 5. The hotel is one block from The Hard Rock Cafe, The Rainforest Cafe, The Rock & Roll McDonalds, Portillos, a Walgreens and it is a brisk 10 minute walk to the Hancock tower. There are many places to eat and shop within... More

After a long search on trip advisor I came across this motel, and was happy that I booked it. The rooms were comfortable, clean and well equipped. Parking was free which was a big plus for us, especially as most hotels charge around 30$ per day. The hotel is a nice area within walking distance to the Navy Pier and... More

A large group of friends stayed here for a recent long weekend in the windy city. It was a perfect choice. We chose the suites and it worked out perfectly for us. "Free parking" was what attracted us in the first place but we were thoroughly pleased with our entire experience. The front desk staff was always smiling and helpful... More

We have stayed here a few times in the past couple of years. We initially were attracted by the value of the free parking and the indoor pool, but this hotel has more to offer than just good value. We look for the suite upgrade coupons that appear on the hotels website from time to time. The location has been... More

We recently stayed at the Best Western Plus. It was in an area with lots of fun restaurants and within walking distance (6 blocks) to Michigan Ave. There are bus stops close by and a subway station 3 blocks away. The bell hop named Wallace was amazing. He was always smiling, was so genuine, and just an all around happy... More

The hotel is in a great location...less than a 10 minute walk to Michigan Ave where all the bus stops and shopping are. The free parking is a great plus. We parked our car upon arrival and took the bus system or walked to everywhere we needed to go. The hotel staff was great about getting us directions to places... More

My son and I were guests at Best Western River North Chicago from Aprl 24-28, 2012. I selected this hotel based on an advertisement inAAA's Tour Book of Illinois. My original reason for choosing this hotel was that free parking for one car was offered while other hotels were charging about $20/day to park. (The parking turned out to be... More