We recently stayed at the Fairmont and it couldn't have been better. The staff was friendly and helpful. Special cudos to the concierge and the wine bar staff. They were so friendly and personable. Everything about the room was great. The bed was so comfortable and I loved the coffee maker (after I figured it out!). I can't think of... More

Fairmont always does a great job and their Chicago property is a prime example of that. The hotel is lovely, service first rate, rooms are lovely with a contemporary flair and the bathrooms are large. We stayed in a "Pure" king room, and were upgraded to a higher floor with a lovely view of Lake Michigan and Millennium Park. The... More

We loved that this hotel was located right in the center of things. We could walk just a mile in any direction and see it all. Service was wonderful and the bed was very very comfy! More

Arrived very late on a Thursday night before the marathon but it didn't faze them. Got the lovely hotel within a hotel floor (the 15th i think) with included breakfast, etc etc. Lobby can be noisy and the wine bar service seems patchy but the restaurant is good and so is the bar. I was running the marathon and they... More

I stayed at this property in Sept 2011. The location was excellent! The room was nicely decorated, bath area was lovely. This is an older hotel so I didn't expect everything to be perfect but thought the room could be a bit cleaner and better maintained. Electrical type panel in the room was falling off the wall. Silver fish ran... More

My experiences at the Fairmont Chicago were less than desirable. I try to be fair when I write my reviews, but fair is not in the Fairmont Chicago language. From pulling up to check in I felt the gouging start. $54 a night for parking is terrible for this area $30-$35 is the average and that is not affordable as... More

I was there for a Tax conference in May of 2011. It was the poorest excuse for a hotel. The service was horrible and they overbooked the conference space. The other conferences were eating off the food put out for us with no staff to monitor what was going on. The AV dept. was spread too thin without enough staff... More

My wife and family stayed at this hotel over a weekend for a wedding. There was a lot of buzz going on at the hotel, as President Obama apparently stayed at the hotel just the week before while coming back to Chicago to visit. The lobby is a little small for such a grand hotel, but the decor was modern... More

Stayed here for five days in November for conference. Floor dirty, the cleaning staff did minimal, the bar staff is responsible for upkeep of coffee supplies and apparently they are trying to use up decaf because as I used the regular, they kept replacing with more decaf. No service at all on the last evening. Air and heating unit is... More