We booked 2 rooms, one deluxe double and one suite, traveling with 4 adults, 2 teenagers and 1 child. The hotel is clean and well situated. The issues we had were inconvenient and annoying, and should not be issues when staying in a hotel of this caliber. We payed 231.00 and 271.00 per night before taxes so it was not... more

Stayed during the Lollapalooza music festival in Grant park, for which it is well positioned. I was suprised to find that my room was available at 9:30am, which was extremely convenient. Still, the young man at reception was somewhat arrogant and lacking in manners. The room was very clean and tastefully fitted. The bed was perhaps the most comfortable I... more

Enjoyed our stay. Concierge was very helpful and gave us great recommendations. Really enjoyed our room and it had a large luxorious bathroom. Close to all amenities. more

We had a 3-day special for a suite, with was good for us with 2 toddlers to run around in. I've never been to Chicago before but I'm not sure it's a 5-star hotel, more of a good 4-star. Nevertheless the room was comfortable, large (suite) and what you'd expect from a quality brand. The bed was very comfy, we... more

slowest wifi on the planet. literally. terrible room service food. HORRIBLE RESTAURANT EXP. more

Nice location, easy walking distance to Michigan Avenue, Navy Pier, and short cab ride to most other places. You are greeted by name by Torrey presiding over the front door. Efficient check-in and beautiful views of the lake, parks, and fountains. The separate shower and tub bathroom was wonderful. Heavenly beds!! more

We got this hotel by chance since we decided the spur of the moment to spend a nite in Chicago on 7/24/09. We went thru Priceline and was lucky to get a room at this hotel for only $69 (normal rate was around $200). The room was superb on the 29th floor with a nice king bed. Hotel is only... more

As we had come from a small bedroom in a hotel in NY the size of the room on arrival was amazing! Lovely bathroom, comfy bed, wide screen telly and the major plus was an nespresso machine in the room! The location is excellent, right by millennium park and can walk to main shopping area in about 10 minutes. Didn't... more

The Good: The location is perfect! Walking distance to Navy Pier, Millenium Park, shopping on State St. and Michigan Ave---we even walked from the Union Station Amtrak station---it takes about 30 minutes, but w/ little luggage and lots to look at it--the time flies. The concierge service was really great. They gave us good recommendations of things to do in... more